What are the responsibilities and job description for the Automotive Service Advisor position at Knucklebusters Garage?
Overview
We are seeking a knowledgeable Automotive Service Advisor to join our team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services. This position requires strong automotive understanding, excellent communication skills, and a genuine commitment to customer satisfaction. Prior experience and familiarity with automotive diagnostics, service writing, and customer service are highly valued.
Duties
- Greet customers promptly and professionally, understanding their vehicle concerns and service needs
- Explain recommended services and repairs clearly, providing detailed estimates and timelines
- Upsell additional services based on customer needs while maintaining integrity and transparency
- Coordinate with technicians to ensure timely completion of repairs
- Handle cash transactions and process payments efficiently
- Maintain detailed records of all customer interactions and service histories
Experience
- Prior dealership, independent shop, or service management experience preferred
- Strong knowledge of automotive systems, including transmissions, engines, suspension, and brakes required
- Experience with automotive diagnostics and mechanical troubleshooting
- Excellent customer service and conflict resolution skills with a calm, professional demeanor
- Experience with European/import brands (BMW, Audi, VW, Mercedes, Mini, etc.) is a strong plus
Pay: From $22.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $22