Customer Support Specialist

KNU LLC, is currently looking for a qualified individual interested in our Customer Support Specialist position at our Ferdinand, Indiana Facility.

Job Title: Customer Support Specialist
Reports to: Customer Support Manager

Summary:

La-Z-Boy Healthcare | Knú Comfort is looking for a qualified candidate to assist in the day-to-day Customer success within our organization, along with continued sales growth. We are a growing company and this position will offer varied and broad responsibilities with great opportunity to grow in the company based upon skillset. You will have the opportunity to work in an open-door multidisciplinary team environment. The ability to work professionally with Customers, as well as internal and external team members is the most important skill required.

Job Duties and Responsibilities:

Customer Service

• Customer Sales Support / Order Entry Specialist

  La-Z-Boy Healthcare | Knú Comfort is looking for a qualified candidate to assist in the day-to-day Customer success within our organization, along with continued sales growth. We are a growing company and this position will offer varied and broad responsibilities with great opportunity to grow in the company based upon skillset. You will have the opportunity to work in an open-door multidisciplinary team environment.

  
  

  Responsibilities

  Warranty

  • Receive and process warranty claims accurately and efficiently
  • Review warranty requests for completeness and eligibility
  • Coordinate with production, quality, and shipping departments to resolve claims
  • Maintain warranty records and documentation
  • Communicate claim status and resolutions to customers
  • Other duties as assigned.
  
  

  Order Entry

  • Accurately enter customer orders into the order management system.
  • Update, modify, or cancel customer orders as needed.
  • Correct order discrepancies to ensure accurate and timely fulfillment.
  • Collaborate with internal departments to ensure order accuracy and customer satisfaction.
  • Perform additional duties as assigned.
  
  

  Skills and Requirements

  • Strong attention to detail and organizational skills.
  • Excellent multitasking and time management abilities.
  • Professional verbal and written communication skills.
  • Proficient in Microsoft Office, especially Excel and Word.
  • Accurate data entry and computer skills.
  • Ability to maintain organized files and company records.
  • Comfortable working in a fast-paced environment.
  • Able to work independently while contributing to a team.
  • Prior customer service, order entry, or warranty experience is preferred but not required.

Education or experience required: High School or Equivalent, or a related field.

Shift:

• Dayshift
• Monday to Friday
• 8 hours a day

Benefits:

• 401(k)
• Medical Insurance
• Life Insurance
• Vision insurance
• Referral Program

Job Type: Full Time

Work Location: In person, Dubois County, Ferdinand IN