What are the responsibilities and job description for the Property Manager (Experienced) position at Knoxville's Community Development Corporation?
Description
Are you looking for a challenge and opportunity to build a winning team? Are you a leader that focuses on the big picture and overall vision, rather than getting bogged down in minute details or operational minutiae? Do you thrive in an environment of independent style organizational management? Then KCDC is for you.
Overview: Reporting to the Housing Operations Director, KCDC is seeking a highly skilled and motivated Property Manager to oversee management of the property. This location consists of small size property with 175 total unit oversite. The ideal candidate will possess strong abilities to lead a staff which could include the following classifications: Assistant Property Manager, Maintenance Supervisor (Maintenance Technicians) and Leasing and Occupancy Specialist. This role requires exceptional relationship management skills, as well as proficiency in facilities management, and legal compliance.
Benefits We Offer
What We Are Looking For
KNOWLEDGE, SKILLS, AND ABILITIES
This position requires the incumbent to exhibit the following behavioral skills:
Problem Solving and Analysis: Systematically identifies, analyzes and resolves existing and anticipated problems in order to reach optimum solutions in a timely manner.
Program and Project Management: Plans, manages, and evaluates specific activities in order to deliver the desired outputs.
Strategic Capability and Leadership: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Manages performance by providing regular feedback and reinforcement. Decisions are based on ethical and social responsible principles.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.
Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.
Education And Experience
Bachelor's Degree in business administration, public administration, social science, or related field and a minimum of four (4) years of experience in residential property management. Must hold or obtain within one year of hire the Professional of Occupancy Certification (CPO), Occupancy Specialist (COS) Certification, or Bended Occupancy Specialist Certification. An equivalent combination of education and experience may be considered.
Must be proficient in the Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
Preference may be given to applicants who are proficient using Yardi Voyager housing management software and/or hold the professional certification(s) needed.
CERTIFICATES, LICENSES, AND REGISTRATIONS
Must have a Tennessee driver's license and ability to be insured under the Authority’s policy.
Must hold or obtain within one year of hire the Professional of Occupancy Certification (CPO), Occupancy Specialist (COS) Certification, or Bended Occupancy Specialist Certification.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is required to remain in a stationary position and walk around property grounds and buildings to inspect and manage the property. Daily movements include sitting; standing; reaching and grasping; moving about the properties; and attending onsite meetings and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must regularly transport up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position works at a residential apartment community. Duties are performed inside and outside exposing the employee to a range in temperatures and weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with external contractors.
Are you looking for a challenge and opportunity to build a winning team? Are you a leader that focuses on the big picture and overall vision, rather than getting bogged down in minute details or operational minutiae? Do you thrive in an environment of independent style organizational management? Then KCDC is for you.
Overview: Reporting to the Housing Operations Director, KCDC is seeking a highly skilled and motivated Property Manager to oversee management of the property. This location consists of small size property with 175 total unit oversite. The ideal candidate will possess strong abilities to lead a staff which could include the following classifications: Assistant Property Manager, Maintenance Supervisor (Maintenance Technicians) and Leasing and Occupancy Specialist. This role requires exceptional relationship management skills, as well as proficiency in facilities management, and legal compliance.
Benefits We Offer
- Paid Annual Leave
- 11 Paid Holidays
- 12 Sick Days per Year
- 100% Company Paid Retirement - 8.8% of each paycheck is contributed by KCDC after 6 months of employment
- 457(b)
- Career growth, development, chance to lead and move up the corporate ladder
- Supportive leadership and teams
- Healthcare including dental and vision
What We Are Looking For
- A proven leader in property management with a minimum of two years of experience at a property with 175 units.
- A highly organized and detail-oriented individual with the ability to juggle multiple responsibilities: daily property management oversite of HUD PBRA and Tax Credit programs, compliance audits, meeting deadlines, and maintaining occupancy at 98%.
- Excellent communicator and problem-solver with the ability to de-escalate disputes, resolve resident concerns, and build strong community relationships.
- Tech-savvy and data-driven, comfortable using property management software, online leasing tools, and social media to attract and retain residents.
- Self-motivated and goal-oriented, a natural problem solver who takes initiative and thrives in a fast-paced environment.
- Ability to create, oversee, and meet yearly budgets.
KNOWLEDGE, SKILLS, AND ABILITIES
- Knowledge of and ability to apply the principles and practices of effective supervision.
- Knowledge of and ability to apply residential property management principles, methods, and practices.
- Knowledge of housing programs such as low-income public housing, project based rental assistance, tax credits, and market rate.
- Knowledge of the principles and practices for effectively marketing residential apartments.
- Knowledge of policies and procedures, federal and state laws and regulations related to property management.
- Knowledge of REAC standards and the methods, techniques, and practices of building maintenance and repair.
- Knowledge of hazards and safety precautions including Occupational Safety and Health Administration (OSHA), Tennessee Occupational Safety and Health Administration (TOSHA) guidelines and REAC standards
- Knowledge of and ability to conduct unit, site, and common area inspections in accordance with HUD requirements.
- Knowledge of human behavior and social interaction as they relate to resident issues.
- Ability to read and understand contracts, laws, and regulations related to property management.
- Proficient in the use of MS Office Suite (Outlook, Excel, Word and PowerPoint), property management software, and human resources information systems.
- Ability to provide excellent service to internal and external customers.
- Ability to read and understand contracts, laws, and regulations related to property management.
- Ability to prepare and present clear and accurate reports to diverse audiences.
- Ability to effectively communicate in written and spoken forms.
- Ability to train employees on organizational policies, rules regulations, and procedures.
- Ability to establish, monitor, and achieve objectives by delegating assignments.
- Ability explain organizational policies, rules regulations, and procedures.
- Ability to establish and maintain effective working relationships with superiors, subordinate employees, representatives of social agencies and civic groups, law enforcement officials, residents, and the general public.
- Ability to speak and understand Spanish, is desired.
This position requires the incumbent to exhibit the following behavioral skills:
Problem Solving and Analysis: Systematically identifies, analyzes and resolves existing and anticipated problems in order to reach optimum solutions in a timely manner.
Program and Project Management: Plans, manages, and evaluates specific activities in order to deliver the desired outputs.
Strategic Capability and Leadership: Provides mission, sets direction, and inspires others to deliver on the organizational mandate. Manages performance by providing regular feedback and reinforcement. Decisions are based on ethical and social responsible principles.
Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.
Customer Service: Provides timely, courteous, and quality service to all internal or external customers by anticipating individual needs, following through on commitments and ensuring that our customers have been heard.
Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority. Uses appropriate judgment and decision making in accordance with level of responsibility.
Responsiveness and Accountability: Demonstrates a high level of conscientiousness. Holds oneself personally responsible for one's own work and does fair share of work.
Teamwork: Employee balances team and individual responsibilities. Exhibits objectivity and openness to others' views and gives and welcomes feedback. Contributes to building a positive team spirit; puts success of team above own interests; and supports everyone's efforts to succeed.
Education And Experience
Bachelor's Degree in business administration, public administration, social science, or related field and a minimum of four (4) years of experience in residential property management. Must hold or obtain within one year of hire the Professional of Occupancy Certification (CPO), Occupancy Specialist (COS) Certification, or Bended Occupancy Specialist Certification. An equivalent combination of education and experience may be considered.
Must be proficient in the Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook.
Preference may be given to applicants who are proficient using Yardi Voyager housing management software and/or hold the professional certification(s) needed.
CERTIFICATES, LICENSES, AND REGISTRATIONS
Must have a Tennessee driver's license and ability to be insured under the Authority’s policy.
Must hold or obtain within one year of hire the Professional of Occupancy Certification (CPO), Occupancy Specialist (COS) Certification, or Bended Occupancy Specialist Certification.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the employee is required to remain in a stationary position and walk around property grounds and buildings to inspect and manage the property. Daily movements include sitting; standing; reaching and grasping; moving about the properties; and attending onsite meetings and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must regularly transport up to 25 pounds.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The position works at a residential apartment community. Duties are performed inside and outside exposing the employee to a range in temperatures and weather conditions. The noise level may be loud and the environment may be more hazardous than a standard office environment. This position may be required to work with external contractors.