Service Advisor

As a Service Advisor at Knoxville Powersports, you will serve as the primary point of contact for customers throughout the service and repair process. You will work closely with customers, Service Technicians, Parts Advisors, and Service Management to ensure repairs are properly documented, authorized, completed, and communicated.

This position requires someone who can stay organized in a high-volume environment while providing excellent customer service and keeping repair orders moving through the shop.

Responsibilities include, but are not limited to:

• Greet customers and determine their maintenance, repair, and service needs.
• Open accurate and detailed repair orders.
• Clearly document customer concerns and requested work for Service Technicians.
• Inspect incoming units with customers and accurately document existing conditions.
• Prepare and communicate repair and maintenance estimates.
• Explain recommended repairs, maintenance, and service needs to customers in a clear and professional manner.
• Obtain customer authorization before additional work is performed.
• Maintain regular communication with customers regarding the status of their unit.
• Provide timely updates regarding diagnostics, repair progress, parts availability, delays, and estimated completion.
• Work closely with Service Technicians and Parts Advisors to keep repair orders progressing efficiently.
• Monitor open repair orders and follow up on aging or delayed work.
• Schedule service appointments and assist with managing the daily flow of work into the department.
• Recommend appropriate maintenance, repairs, accessories, and services based on customer needs and manufacturer recommendations.
• Review completed repair orders for accuracy before customer pickup.
• Explain completed work and charges to customers when their unit is picked up.
• Maintain accurate customer records, notes, authorizations, and repair-order documentation.
• Assist with warranty-related documentation and processes when applicable.
• Follow up with customers as needed to ensure a positive service experience.
• Help maintain a professional, organized, and customer-focused Service Department.
• Perform additional duties as assigned by Service Management.

Job Requirements:

• High School Diploma or equivalent.
• Valid driver's license and acceptable driving record.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Ability to stay organized and manage multiple repair orders and customers simultaneously.
• Strong attention to detail and accurate documentation skills.
• Ability to communicate effectively between customers, technicians, Parts, and management.
• Comfortable working in a fast-paced, high-volume dealership environment.
• Basic computer skills and ability to learn dealership management software.
• Dependable attendance and stable work history.
• Powersports, automotive, marine, motorcycle, or dealership service experience strongly preferred.
• Knowledge of ATVs, UTVs, motorcycles, or other powersports products is a plus.

Must Have:

• Urgency and Accountability
• Excellent Customer Communication
• Positive Attitude
• Strong Organizational Skills
• Attention to Detail
• Ability to Multitask
• Problem-Solving Skills
• Team-Oriented Mindset
• Follow-Through
• A Desire to Deliver an Excellent Customer Experience

At Knoxville Powersports, our customers depend on the Service Department to get them back to doing what they enjoy. We are looking for a Service Advisor who understands that every phone call, update, estimate, and repair order is part of that experience.

If you take pride in your work, communicate well, and want to build a career with a successful and growing powersports dealership, apply today!

Experience

• Service Advisor

Licenses & Certifications

• DRIVER'S LICENSE

Behaviors

• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Peer Recognition: Inspired to perform well by the praise of coworkers
• Financial: Inspired to perform well by monetary reimbursement
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.