What are the responsibilities and job description for the Merchandise Associate position at Knoxville Ice Bears?
We are looking for Merchandise Associates for our upcoming 2026-2027 (October-April) season! This is a part-time, paid position. The ideal candidate will be an independent worker, detail-oriented, reliable, and a natural problem solver.
What will you do?
What will you do?
- Assist in the execution of the team’s retail merchandise operation
- Assist in customer’s purchasing needs
- Provide outstanding customer service in a welcoming manner and responds appropriately to customer’s questions/requests
- Process purchases through the POS system
- Assist in setting up and taking down merchandise displays
- Assist in inventory, including receiving and stocking merchandise
- Alert management of potential security issues
- Set-up pre-game and breakdown post-game retail stores
- Maintain merchandising standards and cleanliness of store/stands
- Other duties as assigned
What do you need to succeed?
Required
- Comfortable working in a fast-paced environment
- Strong verbal and written communication skills
- Comfortable being responsible for and handling retail purchase transactions
- Professional appearance and presentation
Preferred
- High School Diploma Preferred
- Retail Sales Experience is Preferred
Requirements of the Job:
- Must be able to work a flexible schedule, including weekends, nights, and holidays. Please note that we almost always have a game the day before or after major holidays that you will be required to work.
- Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
- Ability to lift and carry up to 50 pounds as needed
- Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.
This is a part-time, highly variable event-based role. Hours range from 0-29 hours a week, based on number of games. This position will require you to work 28/30 home games and playoff games; as well as 2-6 additional hours throughout the week.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.