What are the responsibilities and job description for the Client Representative position at Knox Services?
Company Description
Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.
The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our “home grown” leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers’ businesses.
Job Description
Busy legal support provider
You would be monitoring 50-75 orders on a daily basis, get updates daily from field agents and communicating that with your clients, inputting all notes into our data base.
Following up with field agent for status on orders, informing clients of any issues on active orders.
Reviewing completed orders and processing them for billing.
Qualifications
This is a fast paced environment. Attention to detail is very important on sensitive legal documents. Must be highly organized, have a sense of urgency, and good time management.
Fast typing speeds, familiar with WORD, ADOBE, OUTLOOK
Professional phone and email etiquette.
Additional Information
Benefits: including health, dental, vision, Life/AD&D, FSA, PTO, paid holidays and 401K.
All your information will be kept confidential according to EEO guidelines.
Knox Attorney Service has been in business for more than 40 years as a provider of litigation support, reprographics and document management services, as well as statewide courier/messenger service. We provide a wide array of services including service of process; court services; on-call courier/messenger service; skip trace and investigations; record retrieval; subpoena preparation; e-data discovery and database hosting; copy center & reprographics; digital imaging; x-ray/blueprints/video/CD duplication; and facilities management services.
The outstanding service we provide starts with our people. We make an extra effort to train and develop our staff of document professionals on the art of customer service. The tenure and professionalism of our staff is unparalleled in the document and legal services industry. We spend much effort training our people to develop our “home grown” leaders of the future. We believe investing our time and money to ensure that our people are knowledgeable and understand importance of our customers’ businesses.
Job Description
Busy legal support provider
You would be monitoring 50-75 orders on a daily basis, get updates daily from field agents and communicating that with your clients, inputting all notes into our data base.
Following up with field agent for status on orders, informing clients of any issues on active orders.
Reviewing completed orders and processing them for billing.
Qualifications
This is a fast paced environment. Attention to detail is very important on sensitive legal documents. Must be highly organized, have a sense of urgency, and good time management.
Fast typing speeds, familiar with WORD, ADOBE, OUTLOOK
Professional phone and email etiquette.
Additional Information
Benefits: including health, dental, vision, Life/AD&D, FSA, PTO, paid holidays and 401K.
All your information will be kept confidential according to EEO guidelines.