What are the responsibilities and job description for the Pest Service Manager position at Knox Pest Control and Lawn Solutions?
Company Description Knox Pest Control and Lawn Solutions is a fourth-generation, family-owned pest control company with roots dating back to Forrest H. Knox’s early work in Atlanta. Built on a philosophy that emphasizes long-term customer relationships and high-quality service, the company has grown steadily over multiple generations. Today, Knox is one of the largest pest control providers in the Southeast, serving customers across Georgia, Alabama and North Florida. The organization combines decades of experience with modern practices to deliver reliable pest and lawn solutions. Team members join a company that values integrity, customer care, and continued growth.
Role Description The Pest Service Manager is a full-time, on-site role based in Montgomery, AL, responsible for overseeing daily pest and lawn service operations and ensuring high standards of customer satisfaction. This role includes scheduling and supervising service technicians, supporting them in the field, and verifying that treatments are performed safely, effectively, and in compliance with company and regulatory guidelines. The Pest Service Manager will handle customer inquiries and service issues, conduct site visits, and provide recommendations for integrated pest and lawn care solutions. This position also involves training team members, monitoring performance metrics, managing inventory and equipment, and collaborating with sales staff to support service growth. The manager will maintain accurate records, prepare reports, and help implement initiatives that improve service quality, efficiency, and safety.
Qualifications
- Experience in pest control or related service industries, with knowledge of pest management practices, safety standards, and applicable regulations.
- Proven leadership and team management abilities, including supervising field personnel, coaching performance, and supporting professional development.
- Strong customer service and communication skills for addressing concerns, explaining treatment plans, and building long-term client relationships.
- Organizational and time-management skills to oversee schedules, routes, documentation, and service quality across multiple accounts.
- Ability to work on-site and in the field, including conducting inspections, assisting with treatments when needed, and ensuring safe use of equipment and materials.
- Basic proficiency with computers and mobile tools for reporting, documentation, and use of service management software.
- Valid driver’s license with a clean driving record; eligibility for any required state pest control or applicator licensing (or willingness to obtain within a specified timeframe).
- High school diploma or equivalent; additional technical training or certification in pest control, turf management, or related fields is beneficial.
- Comfort working in varied outdoor conditions and handling physical tasks such as walking, bending, and lifting within reasonable limits.