Emergency 9-1-1 Dispatcher

EMERGENCY 9-1-1 DISPATCHER OPENING

Overview & Schedule

The Knox Regional Communications Center (KRCC) is currently looking for an eager, dedicated individual interested in a career in emergency communications. Dispatchers handle requests for all law enforcement, fire and emergency medical services received via 9-1-1, telephone, intercom, and radio in Knox County. Dispatchers frequently interact with people who are agitated and under stress, and must have the ability to remain calm.

This is a 24/7 9-1-1 call center and requires availability for 12-hour shifts including, day, night, weekend, and holiday availability. Schedule will be determined after training requirements have been met.

Essential Duties:

• Answers 9-1-1 emergency calls from the public and dispatches adequate personnel for the effective and efficient servicing of these requests; keeps personnel who have been dispatched to calls fully informed of all facts affecting the safety and efficiently of their response to the call.
• Receives non-emergency requests for information from the public and provides information, if known, or refers caller to appropriate agency.
• Enters dispatch call information into CAD system and updates information on unit’s arrival, clearance and call status as needed; records all significant communications as required by standard operating procedures.
• Disseminates police information regarding wanted persons, stolen vehicles, missing persons, etc. that may be received by telephone, Teletype or other means.
• Acquires and maintains a thorough knowledge of the location and characteristics of significant areas of the County which the center services.
• Keeps track of all officers on a given shift and immediately informs the appropriate shift supervisor when contact with an office cannot be made as per standard operating procedure.
• Keeps track of all Fire & EMS apparatus when on calls.
• Enters into and/or retrieves information from the Maine METRO/NLETS and NCIC Teletype systems; maintains such records as required by METRO/NCIC procedures.
• Maintains In-house records of all warrants and NCIC entries and cancellations.
• Provides emergency medical instructions on all EMS calls.
• Enters Bail Conditions into METRO System on all bailed arrestees.
• Activates all served protection orders.
• Provides/fulfills all officer requests.

Qualifications:

• High School Diploma
• Two years of prior related work experience; experience and knowledge of call center operations or as a first responder is highly preferred.
• An understanding of communications and the nature of public safety.

Compensation and Benefits:

• The starting hourly pay range is $28.39 - $36.06, depending on related experience.
• The County provides an excellent benefits package to full-time employees, including health insurance fully paid for the employee and 75% paid for dependents, paid vacation and sick leave, retirement plan options, and other voluntary benefits.

Job Type: Full-time

Pay: $28.39 - $36.06 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Experience:

• Dispatching: 2 years (Required)
• Answering 911 Calls: 2 years (Required)

License/Certification:

• EMD, EMT, EMS TC or other related certification (Required)

Ability to Commute:

• Rockland, ME 04841 (Required)

Work Location: In person

Salary : $28 - $36