What are the responsibilities and job description for the Registrar, Outpatient Services - Patient Access, FT position at Knox Community Hospital?
JOB SUMMARY
Accurate entry of patient demographic and third party payer information into the hospital information system (HIS) to create a compliant patient medical record and to maximize third party reimbursement for all patient types. Review and secure a complete physician's order for all outpatient testing. Review with each patient their testing schedule. Send patient to the testing area in a timely manner. Adheres to organizational policies and procedures; regulatory/accrediting body requirements, and professional practice standards.
PRIMARY JOB RESPONSIBILITIES
- Obtain/generate all demographic and third party payer information and generates documentation to provide a seamless, accurate, and compliant patient record and billing process.
- Comply with all local, state and federal regulations.
- Distinguish patient types and perform accurate registration process for the specific type.
- Timely distribution of patient information.
- Provide/Maintain accurate provider statistical information.
- Collection of co-pays.
- Screens self-pay patients for the hospital financial program.
- Discusses financial responsibility with the patient at the time of appointment for any walk in test.
- Assumes responsibility and accountability for individual knowledge, skills, performance and behavior in accordance with hospital, division and department standards of care and policies and procedures.
- Utilizes measures to promote and maintain patient, visitor and personnel safety.
- Maintains patient, employee, physician and organization confidentiality; respects the rights, privacy and property of others.
- Supports the mission, values and vision of the organization.
- Review and secure a complete physician’s order for all outpatient testing.
- Maintain current physician’s orders in the file.
- Offers resources to patients or their representative in need of financial assistance.
ADDITIONAL RESPONSIBILITIES
- Assists in the orientation and training of new personnel and students.
- Demonstrates knowledge of disaster/emergency procedures and responds appropriately
- Provide coverage as an emergency registrar as needed.
- Assist in other areas within the department as needed.
- Perform tasks that are supportive in nature to the essential functions of the job.
- Participate in staff meetings, educational programs, committees, QI activities and mandatory in-services.
- Demonstrate initiative in personal/ professional development.
- Present a professional image.
- Assist with control of costs through the judicious use of human and material resources.
- Other duties as assigned.
EDUCATION AND WORK EXPERIENCE
- High school diploma or equivalent.
- Medical terminology and basic ICD10 and CPT coding skills.
- Knowledge of third party payer processes and compliance regulations processes.
- Previous registration experience preferred.
- Must be trained to work independently as Emergency Services Registrar.
KNOWLEDGE AND SKILLS
Outstanding customer service and telephone communication skills required. Must be able to adjust to rapid change. PC literate with skills in windows, email, and internet navigation. Excellent typing skills required. Must be able to prioritize, problem solve, and multi-task. Must be an independent worker while supporting a team environment. Must be able to perform professionally during high stress and high patient volume times. Schedule flexibility to assist in 24 hour coverage is essential.