Patient Service Representative - Population Health Department

JOB SUMMARY

Responsible for providing customer centered service in all aspects associated with the front office areas in the Department of Primary and Specialty Care. Must be an expert in processes and customer service areas associated with a Physician clinic. This position is responsible for providing their customers (patients, clinicians, peers) with the most current and accurate information ensuring efficient services offered. Must ensure proper, full service scheduling, registration, patient demographics, insurance information (including changes to insurance), insurance verification, collection of proper co-pays, and communication to patient once patient liability determined.

PRIMARY JOB RESPONSIBILITIES

Assists in front area processes while maintaining a customer centric attitude with patients, clinicians, management, and peers. Ability to deliver great customer service while working in a fast paced environment. This includes multi-tasking to work in several software systems while completing daily associated tasks.

ADDITIONAL RESPONSIBILITIES

• Enhance the customer experience by providing real-time information so that they are informed at every stage of their visit
  
  • Positive attitude
  • Courtesy
• Able to prioritize and coordinate multiple tasks in a busy environment
• Solves routine or complex customer problems and know the resources available to direct the patient appropriately.
• Ensure all tasks associated with Front Office are known should there be more than one Front Office staff member assigned to a practice
• Communicate regularly with all staff to ensure both customer and department staff needs are met
• Required mental concentration and alertness, memory, attention to detail, reasoning, critical thinking and prioritization skills