Patient Services Representative

Be the Friendly Face of Community Healthcare
Are you energized by helping people, solving problems, and creating great first
impressions? Do you enjoy fast-paced work where every interaction makes a difference?

The Knox Community Health Center (KCHC) at the Knox County Health Department is
seeking an enthusiastic and customer-focused Patient Services Representative (PSR) to
join our team. As the first point of contact for our patients, you’ll play a vital role in
connecting individuals and families to quality healthcare services while helping ensure a
smooth and positive patient experience.

This is more than a front desk position- it’s an opportunity to be a key member of a mission-
driven healthcare team dedicated to improving the health of our community.

What You’ll Do
As a Patient Services Representative, you will:
 Welcome patients and visitors with professionalism, warmth, and compassion
 Schedule and coordinate patient appointments and help patients navigate their

healthcare journey
 Verify insurance eligibility and benefits to ensure accurate patient registration and

billing
 Collect and update demographic, financial, and insurance information with

precision
 Assist patients with questions regarding appointments, insurance coverage, and

payment processes
 Process patient payments and maintain accurate financial records
 Manage incoming phone calls and direct patients to the appropriate services
 Support providers and clinical staff through efficient scheduling and administrative

coordination
 Always maintain confidentiality and HIPAA compliance
 Contribute to a positive, team-oriented environment focused on excellent patient

care
What Makes You a Great Fit?
We are looking for someone who is:
 Friendly, professional, and patient-focused
 Detail-oriented and highly organized
 Comfortable multitasking in a busy healthcare environment
 Skilled in customer service and communication
 Confident using computers, electronic health records, and office technology
 Able to work independently while supporting a collaborative team

What You Bring
 High School Diploma or equivalent
 Two years of customer service, medical office, insurance, billing, or healthcare

administrative experience preferred
 Experience with:

o Insurance and eligibility checks
o Medical scheduling
o Patient registration
o Medical records or electronic health records

Why Join Us?
Make an Impact
Help patients access essential healthcare services and become a valued part of their
healthcare experience

Great Benefits
 35-hour work week
 County Holidays Off
 IMRF Pension Program
 Medical, Dental, Vision, and Life Insurance
 Vacation, Personal, and Sick Time Accruals

Stable and Meaningful Work
Join a trusted organization committed to serving the health needs of Knox County
residents.

Supportive Team Culture
Work alongside dedicated professionals who care deeply about our patients, each other
and our mission.

Apply Today
If you’re ready to build a rewarding career where customer service and healthcare come
together, we’d love to hear from you.

Starting Pay: $17.77 per hour

Submit your resume to hr@knoxcountyhealth.org or apply online at
www.knoxcountyhealth.org

Knox County Health Department is an Equal Opportunity Employer.