Customer Service Attendant

Knox College invites applications for the 10-month, Part-Time position of Customer Service Attendant.

Tuesday-Thursday 4 pm-8 pm, Friday 10:45 am-2:45 pm, Saturday 7:15 am-11:15 am (off Sunday & Monday)

Summary: Under the direction of the Director of Operation, the Customer Service Attendant is responsible for a variety of tasks in relation to interacting with all dining services guests while guiding them through the payment process.

Required Qualifications:

• Possess basic math and reading skills
• Have customer service mentality and be able to effectively interact with students and guests
• Ability to operate CBORD Epic card readers Ability to function in a high stress environment Ability to follow instructions
• Ability to lift 30 pounds
• Ability to continuously stand and walk for the duration of an assigned shift

Additional Responsibilities:

• Utilize proper sanitation and safety practices
• Follow job site, local, state, and federal health, and safety mandated requirements Interact with all guests and guide them through the payment process
• Process transactions using CBORD and credit and debit card transactions Maintain a clean work area
• Assist with the sanitation of the guest welcome area and dining room during down time
• Assist with monitoring the levels of utensil and napkin dispensers and refill if necessary Direct students to dining resources as requested
• Possess an acute knowledge of the menus available during each of your shifts
• Work catering as deemed necessary for operational needs
• Other front of house service attendant tasks may be assigned based on bus

Pay rate will be based on current bargaining unit contract.

Applicants must be currently authorized in the United States for any employer.

Application:

To apply, please submit a cover letter, resume including contact information for three references, and complete the Knox College Employment Application at https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=ced18917-a7d8-4729-8bf3-9b2aa345c933&;ccId=19000101_000001&type=JS&lang=en_US . Review of applications will begin immediately and continue until the position is filled. Finalists will be subject to a background check. 

In keeping with its commitment to equal rights since it was founded in 1837, Knox College particularly welcomes applications from members of underrepresented groups. Knox College does not discriminate on the basis of sex, pregnancy, gender identity or expression, race, color, creed, national or ethnic origin, religion or religious affiliation, sexual orientation or preference, age, marital or family status, disability, veteran status, or other status protected by applicable federal, state, or local law in admission, financial aid, employment, athletics, or any other aspect of its educational programs or activities. In addition, Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from discriminating on the basis of sex. 

The College official responsible for coordinating compliance with this Notice of Non-Discrimination is the Director of Civil Rights & Title IX Compliance. Any inquiries regarding policies that prohibit discrimination and harassment, including Title IX sexual harassment, as well as the policy prohibiting hazing, should be directed to the Director of Civil Rights and Title IX Compliance identified below. Staff in the Office of Civil Rights & Title IX Compliance are available to meet with or talk to students, staff, and faculty regarding issues relating to this Notice of Non-Discrimination and the College’s policies and procedures.

Director of Civil Rights & Title IX Compliance
Old Jail 12 | Campus Box K-209
337 South Cherry Street

Galesburg, IL 61401
Phone: 309-341-7751
Email: cultureofrespect@knox.edu 

Inquiries about the application of Title IX to Knox may be referred to the Director of Civil Rights & Title IX Compliance, the United States Department of Education’s Assistant Secretary for Civil Rights, or both. Individuals may also contact the U.S. Department of Education's Office of Civil Rights for additional information.

Office for Civil Rights
U.S. Department of Education-Chicago Office
500 W Madison St., Suite 1475
Chicago, IL 60661-4544
Phone: 312-730-1560
Email: ocr@ed.gov

Inquiries regarding the College’s policies regarding the Americans with Disabilities Act of 1990 (“ADA”), or Section 504 of the Rehabilitation Act of 1973 (“Section 504”) should be directed to the ADA/504 Coordinator identified below:

Knox College ADA/504 Coordinator
Jennie Hemingway, PhD
Old Jail 12 | Campus Box K-209
337 South Cherry Street

Galesburg, IL 61401
Phone: 309-341-7751
Email: jhemingway@knox.edu

Employees requesting accommodations may contact:

Human Resources
52 W South St., Alumni Hall, Suite 100 | Campus Box K-200
Galesburg, IL 61401
Phone: 309-341-7162 or 309-341-7543
Email: hr@knox.edu

Students requesting accommodations may contact:

Director of Disability Support Services
Stephanie Grimes
Umbeck Science and Math Center E111 | Campus Box K183
340 South West Street
Phone: 309-341-7478
Email: sgrimes@knox.edu