Clinic Operations Lead

👋 Meet knownwell, weight-inclusive healthcare for all. Join a dynamic company that is changing the way care is delivered for patients with obesity. knownwell is a weight-inclusive healthcare company offering metabolic health services, primary care, nutrition counseling and health coaching services for anyone of any size. Our hybrid model allows for both in-clinic and virtual care to bring support to patients where and when they need it. To learn more about our recent Series B funding, led by Andreessen Horowitz and CVS Ventures, please check out this article.

We’re looking for a Medical Assistant, Clinic Operations Lead to join our team and help lead day-to-day operations at our flagship knownwell clinic in Needham, MA. This unique hybrid role is designed for an experienced Medical Assistant who’s ready to take on both clinical responsibilities and operational leadership within a high-performing, tenured team. You’ll split your time 50/50 between patient care and administrative/leadership tasks, and serve as a key partner to the Market Practice Manager.

This is an ideal opportunity for someone who is a self-starter, thrives in a fast-paced environment, and is looking to grow into a future Practice Manager role as the clinic scales.

Schedule: Monday-Friday

EMR: Athena

Responsibilities:

• Clinical Responsibilities (50%):
• Set the pace and lead by example in how clinical care is delivered — modeling efficiency, professionalism, and compassionate, weight-inclusive care for the rest of the team
• Provide direct patient care including vitals, histories, triage, procedures, and support for virtual visits
• Manage patient flow from check-in through discharge
• Coordinate clinical follow-up, including referrals, prior authorizations, and lab/test result tracking
• Maintain clean, well-stocked, and ready exam rooms
• Support our weight-inclusive, affirming approach to care in every patient interaction
• Operational & Leadership Responsibilities (50%):
• Serve as the go-to clinic team member on the ground, escalating issues and supporting real-time clinic needs
• Partner closely with the Market Practice Manager on daily operations, staff coordination, and patient experience
• Help onboard, support, and informally mentor other MAs as the team grows
• Assist with administrative tasks such as inventory, scheduling, and performance tracking
• Identify and help implement workflow/process improvements in collaboration with clinic leadership
• Support clinic-wide communication and team alignment
  
  
  
  

Requirements:

• A leadership mindset — you set the tone for clinical excellence through your own work, modeling best practices in efficiency, professionalism, and compassionate, inclusive care
• Certified Medical Assistant with 3 years of clinical experience
• Experience as a lead MA, trainer, or similar role is a strong plus
• Strong organizational and communication skills
• Comfort navigating both clinical and operational challenges
• Familiarity with EMRs (Athena experience preferred)
• A patient-first mindset and commitment to inclusive, non-judgmental care
• Ambition to grow into a Practice Manager or clinic leadership role
  
  
  
  

Pay & Perks:
🏢 On-site Opportunity

🩺 Medical, dental, and vision insurance

📈 401K retirement plan with company match

🏝️ Up to 20 days of PTO per year company holidays

👶 Up to 14 weeks of parental leave (12 for non-birthing parents)

knownwell, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Based on current size of the clinic and HIPAA regulation, providers cannot receive care in clinic and provider’s household members cannot receive primary care in the clinic.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.