What are the responsibilities and job description for the Supply Chain Associate position at Knowles Precision Devices?
Job Overview
The Supply Chain Associate plays a key role in ensuring customer satisfaction, smooth order fulfillment, support order related with internal qualification, lead time quotation for new business opportunity.
Combines supply chain operations with direct customer support, focusing on providing key customers with information about their orders and resolving any issues that may arise during the order delivery process for key customers.
This position requires strong customer service skills and supply chain management concept to ensure a positive experience for both the customer and internal teams.
Duties & Responsibilities
Order Management:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
The Supply Chain Associate plays a key role in ensuring customer satisfaction, smooth order fulfillment, support order related with internal qualification, lead time quotation for new business opportunity.
Combines supply chain operations with direct customer support, focusing on providing key customers with information about their orders and resolving any issues that may arise during the order delivery process for key customers.
This position requires strong customer service skills and supply chain management concept to ensure a positive experience for both the customer and internal teams.
Duties & Responsibilities
Order Management:
- Review customer purchase orders in the Oracle system to ensure accuracy and timeliness.
- Work with planning team for new order review and proper commitment with input plan
- Order entry support for internal qualification build
- Track and monitor order status from production through shipment and delivery
- Coordinate with logistics, planning, and production to ensure on-time delivery.
- Proactively communicate any delays or changes to customers and work on resolution plans.
- Serve as the primary point of contact for assigned key customer accounts.
- Respond promptly to customer inquiries regarding order status, pull in, push out and shipment details.
- Build and maintain strong customer relationships through consistent communication and follow-up.
- Generate and share delivery performance or order tracking reports as needed.
- On time delivery tracking to customer request and promise date with continuous improvement for key customers
- Support process improvement initiatives within the supply chain
- Identify and escalate recurring issues impacting delivery or customer satisfaction.
- Part No confirmation, product route and testing verification
- Follow up lead time quotation from suppliers
- Organize internal team to review capacity, manufacturing lead time, testing lead time
- Coordinate internally for stock checking
- Quote final lead time externally for new business opportunities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Bachelor’s degree in Business, Supply Chain, or related field (or equivalent experience).
- Experience supporting manufacturing or distribution operations.
- Proficiency in ERP systems (e.g., SAP, Oracle, or similar) and Microsoft Excel.
- Customer-oriented mindset with problem-solving ability
- Strong organizational skills with attention to detail and accuracy.
- Excellent verbal and written communication skills.
- Ability to work effectively in a fast-paced, cross-functional environment