What are the responsibilities and job description for the Revenue Training Specialist (Hybrid) position at knowbe4?
KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
The Revenue Training Specialist facilitates apprenticeship training initiatives for all sales, customer success, and revenue-generating teams. This includes ongoing skill development programs, assessments, coaching, and ensuring adherence to all KnowBe4 policies and procedures. The role collaborates cross-functionally to align training with business goals, promotes continuous learning, and develops skilled revenue generators to drive growth.
Responsibilities:
- Facilitate the delivery of comprehensive sales development initiatives aimed at cultivating a high-performing salesforce within the apprenticeship program.
- Conduct skills-based assessments, role-plays, demonstrations, and practical exercises to evaluate trainees’ knowledge, identify skill gaps, and provide targeted coaching and training plans.
- Monitor performance metrics and statistics for revenue trainees, identify areas for improvement, and implement corrective training interventions to address performance issues.
- Collaborate with cross-functional teams to ensure alignment between training programs and organizational goals, policies, and procedures.
- Review and inspect Salesforce data, statistics, customer interactions, and administrative tasks to ensure compliance with policies and procedures, and provide coaching and guidance to enhance data accuracy and customer handling.
- Provide genuine feedback regarding the fit and potential of trainees in coordination with Human Resources and hiring managers.
- Collaborate with subject matter experts, managers, and stakeholders to identify training needs, gather feedback, and continuously improve training programs to align with evolving business requirements.
- Leverage learning management systems (LMS) and other digital platforms to streamline training delivery, tracking, and reporting.
- Stay current with industry trends, best practices, and emerging technologies in sales and customer success, and training methodologies to enhance the organization’s training offerings.
- Provide genuine recommendations as to the discipline and/or firing of new sales hires to which Sales Leadership gives significant weight.
Qualifications:
- High school diploma or GED is required.
- A minimum of 1 year of proven work experience in sales, sales management and/or quality control in a sales-related role
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications
- Excellent time management and organization skills
- Excellent listening skills
- Ability to find the root cause of why an employee may be struggling
- Strong statistical analysis skills
- Strong skills in working with people
- Strong skills in developing plans and drills to help employees
Our Fantastic Benefits
Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
No recruitment agencies, please.