What are the responsibilities and job description for the Customer Support Specialist - HVAC Services position at Knott Mechanical?
We are seeking a highly motivated and organized individual to join our team as a Client Support Specialist. In this dynamic role, you will be the central point of contact for client service requests related to HVAC and Plumbing maintenance and repairs. You’ll play a key role in ensuring timely, efficient, and professional service delivery by coordinating between clients and our field technicians.
Key Responsibilities
- Receive, document, and prioritize incoming service requests from clients.
- Schedule and assign service and preventative maintenance work to technicians.
- Communicate effectively with clients and technicians to ensure smooth service operations.
- Balance daily priorities in a fast-paced environment to meet client needs.
- Maintain accurate records and follow up on service progress.
- Ensure that estimating teams complete work order recommendations on time.
- Review and approve proposals, manage HVAC materials procurement, negotiate pricing, and track orders to avoid delays.
- Verify job costs match estimates and ensure timely closing and billing.
Qualifications
- Strong geographical knowledge of the Baltimore Metropolitan Area.
- Excellent organizational and communication skills.
- Professional phone etiquette and a customer-first mindset.
- Ability to manage multiple tasks and remain calm under pressure.
- Sound judgment and problem-solving skills.
- High school diploma required; 5 years of related trade experience preferred.
Join a team where your coordination skills and customer service mindset make a real impact every day.
Knott Mechanical provides Commercial HVAC, Plumbing, and Building Automation services to a diverse group of clients in the Greater Baltimore Area. The successful candidate will be joining a great company!
Salary : $20 - $26