System Technician

Maintain, service and repair hybrid fiber coaxial (HFC) broadband communication network and components. Duties and Responsibilities: Essential duties and responsibilities include but are not limited to those listed below: Perform all tasks and responsibilities in a safe and efficient manner Trouble-shoot and repair problems in HFC networks Test, balance, align and adjust components, cables and equipment used to amplify and process signals in both directions (Downstream and return path) including system sweep. Perform maintenance, testing and repair on HFC network power supplies Splice and activate fiber optic cables, nodes, transmitters and receivers Assist in training activities Perform emergency fiber restoration Participate in on-call rotation Identify and report all incidents of non compliance (FCC, NESC, OSHA and WOW standards) Assure system security by following company procedures Provide superior customer service Complete all tasks to WOW! quality standards Represent WideOpenWest in a competent and professional manner to all customers, associates, and outside organizations Maintain professional appearance and behavior at all times Maintain excellent attendance Responsible for motor vehicle per company policy including equipment & tool inventory, vehicle security and vehicle maintenance Identify and repair any and all instances of signal leakage to ensure system conforms to F.C.C. Cumulative Leakage Index requirements and company standards Perform plant serviceability surveys Other duties as assigned, which may include cross functional assignments Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to present technical information to a non-technical audience Able to work independently Able to accurately measure distances using tapes and other measuring devices Able to use assigned test equipment including but not limited to signal level meter (SLM), leakage detector, volt ohm meter, sweep receiver, underground locater and TDR Able to prioritize and organize assignments and responsibilities Able to accurately maintain records, logs, reports, work orders, etc. Able to operate office equipment, fax, copier, etc. Able to handle customer concerns and time-critical issues Able to read street maps and system design prints Able to work flexible hours as required including evenings, weekends and on-call shifts Must have a valid driver’s license and good driving record Education/Experience: Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation of an HFC network are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred. Computer Skills: Basic computer skills are required including internet and email are needed. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran To set up Job Alerts please create an account or sign into an existing account by clicking on sign-in at the top right of this page. WOW! is one of the nation's largest Internet, cable, and phone providers. While we've grown a lot since we started, in the last 20 years we haven't forgotten our roots. WOW! has a deep, rich heritage of delivering the best experiences to our customers and we've worked hard to keep it that way. WOW!ing our customers is in our DNA. We are committed to putting our customers and team members first. So what does that mean for the people who come to work with us? It means you can make a difference while you grow your career at WOW!. When you join WOW!, you're joining a team that strives to delight our customers in everything we do; that goes the extra mile for those we serve. We're for being different - in a good way. Whether it's through showing respect, making things easy, or providing pleasant surprises, we're for building a culture that WOW! employees and customers truly love. We'd love for you to be a part of our team. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please e-mail reasonableaccommodation@wowinc.com