Housekeeper

Reports To Environmental Services Supervisor

Department Environmental Services

FLSA Status Non-Exempt — Hourly

Work Schedule Rotating shifts; include evenings, weekends, and holidays

Status Full-Time for an initial 90-day period. Continuation of employment beyond 90 days is based on organizational needs and performance. 

Union Status SEIU Local 1199

Compensation This is a union-represented position with an hourly rate of $18.85 per hour,

POSITION SUMMARY

The Housekeeper cleans and maintains resident residences and community spaces to Knollwood's standard. This role works daily inside the homes of people who live here, which makes respect for personal space as much a requirement as the cleaning itself.

ESSENTIAL FUNCTIONS AND REASONABLE ACCOMODATIONS

All duties listed under Essential Duties and Responsibilities are essential functions of this position unless expressly designated as marginal. Knollwood determines essential functions based on the reason the position exists, the number of employees available to perform the work, and the degree of specialization required. Knollwood engages in an interactive process and provides reasonable accommodation to qualified individuals with disabilities to enable performance of these essential functions, unless doing so would impose an undue hardship. An employee or applicant may request accommodation at any time by contacting the Office of People Operations. Assignment of an incidental or marginal task does not convert that task into an essential function, and the inclusion of a duty in this document does not waive Knollwood's obligation to consider accommodation.

ESSENTIAL DUTIES AND RESOINSIBILITIES

The duties below are the essential functions of this position. Duties not listed are marginal and may be assigned as operational need requires; assignment of a marginal duty does not convert it into an essential function of the position.

1.  Cleaning and Sanitation

•  Clean assigned resident residences, bathrooms, common areas, and clinical spaces to established standard.

•  Perform high-touch surface disinfection with correct product, dilution, and contact time.

•  Perform terminal and isolation cleaning in accordance with infection control protocol when assigned.

•  Complete floor care, trash removal, and linen changes as assigned.

2.  Chemical and Equipment Safety

•  Use cleaning chemicals only as trained, labeled, and diluted; never combine products.

•  Wear required personal protective equipment.

•  Operate and maintain assigned equipment safely; report malfunction and remove unsafe equipment from service.

•  Maintain carts and supplies secured and out of resident reach at all times. 

3.  Resident Interaction

•  Work respectfully in and around occupied resident residences; announce presence, protect belongings, and clean up completely.

•  Respond to resident requests courteously; route service questions to the supervisor.

•  Report resident concerns, hazards, maintenance needs, and changes in condition to the supervisor or Nursing immediately.

4.  Compliance and Conduct

•  Apply hand hygiene and infection control practice consistently.

•  Maintain resident, family, and staff confidentiality in accordance with HIPAA and Knollwood policy.

•  Follow Knollwood safety, emergency, and evacuation procedures.

•  Report suspected abuse, neglect, exploitation, or safety concerns immediately in accordance with mandatory reporting obligations.

•  Complete mandatory training and dementia training requirements on schedule.

KEY PERFORMANCE INDICATORS

Key Performance Indicator Target Frequency

Cleaning Inspection Score Meets or exceeds approved standard Monthly

Assignment Completion100% of assigned areas completed each shift Daily

Chemical Safety Compliance Zero incidents of improper chemical handling Ongoing

Cart Security Zero instances of unsecured chemicals in resident areas Ongoing

Training Compliance 100% mandatory training completed on schedule Annually

QUALIFICATIONS                                                                                                                        

•  High school diploma or equivalent preferred.

•  Prior housekeeping or cleaning experience preferred; will train the right candidate.

•  Ability to read and follow chemical labels, dilution instructions, and cleaning schedules.

•  Healthcare or senior living experience preferred.

•  Respectful, courteous manner with older adults.

•  Ability to work independently and complete assignments without direct oversight.

PHYSICAL DEMAND FREQUENCY                                                                                             

 Frequency reflects the proportion of a typical shift during which the demand occurs. This table supplements the narrative requirements above and is used in accommodation and fitness-for-duty analysis.

Physical Demand Frequency Physical Demand Frequency

Standing Constant (67-100%) Lifting up to 25 lbs Frequent (34-66%)

Walking Constant (67-100%) Lifting 26-50 lbs Frequent (34-66%)

Sitting Occasional (1-33%) Pushing or pulling Frequent (34-66%)

Bending, stooping, kneeling Constant (67-100%)

Fine manipulation (keyboard, tools) Frequent (34-66%)

Reaching overhead Frequent (34-66%)

Speaking and hearing Constant (67-100%)

Climbing stairs or ladders Frequent (34-66%)

Near and far vision Constant (67-100%)

CONDITIONS OF EMPLOYMENT

Candidates offered employment must successfully complete all pre-employment screenings and maintain all required qualifications and certifications throughout their employment.

WHY KNOLLWOOD                                                                                                                             

Knollwood is a nonprofit Life Plan Community in upper Northwest Washington, DC, operated by The Army Distaff Foundation.

We are small enough that your work is visible and large enough that it matters. Independent living, assisted living, memory care, and skilled nursing sit on one campus, which means residents do not become strangers when their needs change — and neither do the people who care for them.

EQUAL OPPORTUNITY AND ACCOMMODATION                                                                                    

Knollwood is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law. Reasonable accommodations for the application process are available on request to the Office of People Operations.