What are the responsibilities and job description for the Customer Service Assistant position at Knoedler Manufacturers, Inc.?
Company Description
Since 1998 we manufacture suspension seats for buses, trucks and specialty vehicles of all sorts.
For our continued success, we are looking for someone who can identify with our products, and who would like to grow with the company exponentially. A "can do" approach is what we cultivate because we recognize that it takes different people with different skills to create something extraordinary and success.
We are progressive and are striving to become the best in the marketplace.
Job Description
Performs the functions of a CSA to include initiating and following up with to sell or resolve problems, answer questions and correspondence, and complete reports.
Prepares, processes, reviews and monitors various documents such as contracts and other documents.
Contacts current and prospective customers to sell and explain products, perform account reconciliation and solicit new business within the market area.
Prepares and presents proposals and quotes and recommends products based on customer needs.
Assists customers and arranges payment terms in accordance with established guidelines.
Creates and maintains computer files and suspense for follow-up action.
Provides support and assistance to the department supervisor as needed.
Provides administrative assistance and support.
Qualifications
High school diploma or GED diploma and two to three years of related experience and/or training, or equivalent combination of education and experience.
Additional Information
All your information will be kept confidential according to EEO guidelines.