What are the responsibilities and job description for the Sales Lead position at KnitWell Group?
Company Description KnitWell Group is one of the largest specialty apparel companies in the United States. The portfolio includes iconic brands such as Ann Taylor, Chico's, Lane Bryant, LOFT, Soma, Talbots, and White House Black Market, offering a wide range of apparel and intimate wear. Team members work within a multi-brand environment that values collaboration, customer focus, and strong retail execution. Applicants can expect opportunities to grow across diverse brands and contribute to the success of a leading fashion and apparel organization.
Role Description The Sales Lead is a part-time, on-site role based in Lancaster, PA. This position is responsible for driving daily store sales and delivering an excellent in-store customer experience. The Sales Lead coaches and guides store associates on selling behaviors, product knowledge, and service standards, while actively engaging with customers on the sales floor. Day-to-day responsibilities include opening and closing procedures, monitoring key performance indicators, assisting with merchandising and presentation standards, and ensuring that promotional activities are executed accurately. The Sales Lead also helps maintain operational compliance, supports inventory management tasks, and collaborates with store leadership to implement company initiatives.
Qualifications
- Demonstrated retail sales experience, preferably in apparel or specialty stores, with a strong focus on customer service and relationship building.
- Proven ability to lead by example on the sales floor, providing guidance and support to team members to achieve individual and store goals.
- Strong communication and interpersonal skills, with the ability to engage customers, resolve concerns, and work effectively within a diverse team.
- Basic proficiency with point-of-sale systems, store technology, and handling transactions accurately and securely.
- Ability to interpret sales metrics, meet performance targets, and contribute to visual merchandising and store presentation standards.
- Reliable availability, including evenings, weekends, and holidays as business needs require.
- Must be at least 18 years of age.
- Comfort working in a fast-paced, customer-facing environment and maintaining professionalism, integrity, and inclusivity in all interactions.