What are the responsibilities and job description for the Returns Associate 7:30-4:00 position at Knipper HEALTH?
Overview:
J. Knipper and Company is an Equal Opportunity Employer
Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
POSITION SUMMARY:
The Returns Associate processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions.
SHIFT: 7:30 am - 4:00 pm
J. Knipper and Company is an Equal Opportunity Employer
POSITION RESPONSIBILITIES:
- Receive and process client returns daily using associated databases.
- Sort returns from small package carriers and large full case returns from client representatives.
- Verify contents of all returns.
- Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs.
- Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email.
- Perform reconciliations.
- Enter transactions into current WMS application (Manhattan Scale) and Order Management System.
- Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management.
- Operate equipment and systems as intended by the manufacturer.
- Maintain appropriate productivity levels to meet Service Level Agreements (SLAs).
- Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP.
- Participate in Instructor-led user trainings to include but not limited to: hands-on job training, Warehouse Management System navigation, and Company SOPs.
- Record billable hours/time utilizing the appropriate system of record.
- Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer/refrigeration), as directed by management.
REQUIRED EDUCATION AND EXPERIENCE:
- High school diploma or equivalent
- One (1) year of experience in a warehouse environment or equivalent amount of training / education
PREFERRED EDUCATION AND EXPERIENCE:
- Forklift operation
- Use of RF equipment
KNOWLEDGE, SKILLS & ABILITIES:
- Strong verbal and written communication skills
- Strong interpersonal skills
- Basic mathematical aptitude (counting, adding, subtracting, multiplying, etc.)
- Ability to navigate computer systems
- Ability to use Outlook / Excel (viewing and printing)
- Ability to follow established process flows
PHYSICAL REQUIREMENTS:
- Location of job activities 100% inside
- Noise and/or vibrations exposure
- Frequently reach (overhead), handle, and feel with hands and arms
- Stand and sit for prolonged periods of time
- Frequently stoop, kneel, and crouch
- Frequently lift, carry, and move up to 35 pounds
- Occasionally lift, carry and move up to 60 pounds
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
