What are the responsibilities and job description for the RTX/KNOC position at Knightscope?
About Knightscope
Knightscope is a security technology company building the Nation’s First Autonomous Security Force. The Company combines autonomous machines, advanced software, and human expertise to help protect people, property, and critical infrastructure. Knightscope’s long-term mission is to make the United States of America the safest country in the world
Job Summary
The RTX/KNOC Specialist is a cross-trained role supporting four departments: RTX (Risk and Threat Exposure), KNOC (Knightscope Network Operations Center), Deployment, and Service. This position serves as a flexible operational resource, ensuring continuity by providing PTO coverage across all four departments. The Specialist also contributes to cross-functional projects involving data collection, analysis, and application in support of RTX, KNOC, Service, and Deployment operations.
Key Responsibilities
PTO Coverage & Department Support
- Serve as a trained backup for both RTX and KNOC department functions during scheduled and unscheduled absences.
- Maintain proficiency in RTX and KNOC workflows, tools, and procedures to ensure seamless operational coverage.
- Coordinate with department supervisors to prioritize and schedule coverage assignments effectively.
Project Work
- Support active projects across RTX, KNOC, Service, and Deployment departments when not assigned to coverage duties.
- Perform data collection activities including gathering operational metrics, system data, and performance indicators.
- Conduct data analysis to identify trends, anomalies, and opportunities for process improvement.
- Apply analytical findings to support operational decisions, project deliverables, and departmental initiatives.
- Document project progress, findings, and outcomes in accordance with departmental standards.
- Provide reports upon request.
Collaboration & Communication
- Work closely with RTX, KNOC, Service, and Deployment team members to understand project requirements and priorities.
- Communicate availability and project status regularly to supervisors and team leads.
- Participate in team meetings, briefings, and cross-departmental planning sessions as needed.
Required Qualifications
- Prior experience in network operations, technical support, or a related field.
- Strong troubleshooting skills across Linux systems, networking, and distributed systems
- Demonstrated ability to learn multiple operational roles and adapt quickly to changing priorities.
- Proficiency in data collection methodologies and basic data analysis tools (e.g., Excel, reporting platforms).
- Strong organizational skills with the ability to manage time effectively across concurrent assignments.
- Excellent written and verbal communication skills.
Preferred Qualifications
- Experience supporting hardware-integrated or robotics systems.
- Familiarity with network monitoring tools, ticketing systems, or deployment workflows.
- Experience working in a cross-functional or multi-department environment.
- Exposure to data analysis or business intelligence tools.
Compensation & Benefits
- Base Pay Rate: $38 per hour
- Equity: Stock options
- Benefits: Medical, dental, vision, 401(k), paid time off
- Location Requirement: Full-time, on-site at Sunnyvale HQ
Salary : $38