Seasonal Guest Experience Coordinator

We Inspire People to Be More Alive 

About Paws Up Montana:  

Paws Up Montana, America’s premier luxury ranch resort, is more than a workplace—it’s a chance to be part of something extraordinary.

Position:  The purpose of the Seasonal Guest Experience Coordinator is to host and support the guests needs in the Wilderness Outpost including the creation and serving of beverages such as coffee, tea, and soft drinks.

What We Offer: 

• Career Development and Advancement Opportunities
• Employee Assistance Program(5 free counseling sessions)
• Referral Bonus Program(Get paid $250 to recruit)
• Carpool Reimbursement($5-$20/Day)
• Employee Discounts on Merchandise(30% on select items in our retail store)
• Employee lunch provided

The Primary Functions are: 

• Prepare and serve beverages for our guests

• Assist in daily cleanliness duties of the Wilderness Outpost and beverage station
• Understanding of the menu of beverages offered 
• Ability to assist guests with retail point of sale transactions
• Keep up-to-date knowledge on all allergens, alternative preparations, and specials; Communicate food restrictions to Guest Experience team. 
• Converse with the guests at a high level, being aware of their needs and fulfill special guest requests as instructed by leadership or the guest directly
• Ensure confidentiality of guests before and throughout their stay 
• Assist with guest service issues accurately and promptly; Communicate effectively withWilderness Outpost leadership teamtoassist
• Maintain up-to-date awareness of Resort information and amenities
• Work in collaboration with guest experience coordinators, retail team members, and activities guides. 
• Maintain cleanliness of the Wilderness Outpost public areas
• Support front of house and back house food service in the Wilderness Outpost
• Follow all company and safety and security policies and procedures

Supportive Functions and Responsibilities: 

• Display hospitality and professionalism to our guests and team members at all times.

• Take pride in representing Paws Up professionally with our guests and assure that all transactions with guests are handled in a legal, ethical, and confidential manner
• Maintain a favorable working relationship with all Resort team members to foster and promote a positive working environment
• Always maintain a clean and neat appearance
• Perform work in a safe and high-quality manner

Looking for Team Members with

• High school diploma, GED or vocational training or job-related course work

• Previous food & beverage experience preferred
• Exceptional listening and communicating skills
• Valid State Driver’s License
• Knowledge of coffee, basic espresso drink recipes preferred
• Availability to work on weekends and/or holidays
• Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day
• Has a friendly and professional manner under periods of high demands and with guest, team members, and management

Paws Up Montana provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.