What are the responsibilities and job description for the Customer Service Gaming Associate position at knightedventures?
🍂 Fall Into a New Career with Knighted! Bring your best, we’ll take you further.
We’re looking for Gaming Associates in Chico who excel in fast-paced environments, take pride in professionalism, and know how to create a positive experience for both guests and teammates. Whether your background is in management, hospitality, customer service, or leading teams in any setting, this is your opportunity to leverage your proven people skills and attention to detail into a rewarding, long-term career.
If you’re a night owl looking for a full-time role that keeps your mind engaged and leaves your work at the door, this could be the perfect fit.
What You’ll Do:
- Monitor and verify live casino games for fairness and accuracy
- Handle casino chips and game transactions with precision
- Collaborate with dealers and casino personnel to ensure smooth operations
- Help foster a respectful, professional, and engaging environment on the floor
Compensation & Growth:
- Pay Rate: $18.00 - $20.00 per hour
- Late-night differential: Additional $2/hour for hours worked between 12am - 2am
- Pay Raises: Increase your pay by learning new games, with opportunities for increases roughly every 2 months. Advanced games provide additional opportunities for growth and future pay increases.
- Career Growth: Learn multiple games, build leadership skills, and get promoted from within. Our future leaders come from this role!
Schedules:
- Position: Gaming Associate
- Full-time, in-person only (5 days, 8 hours/week.)
- Open availability and weekend availability are required.
- Training Schedule: Part-time training. Schedule TBD
What We’re Looking For:
- Must be 21 years of age or older
- Authorized to work in the U.S.
- Strong mental math skills (addition, subtraction, multiplication, division)
- Reliable and adaptable for the casino's 24/7 operation
- Ability to pass a lifetime background check, credit check, and drug screen for state licensure
- Strongly preferred to have background in leadership, management, or team-leading
- Professional conduct and the ability to manage complex situations with tact are essential for effective collaboration within the fast-paced casino setting.
Physical Requirements:
- Able to sit or stand at a gaming table for 3 to 4 hours at a time
- Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
- Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
- Able to see, speak, and hear clearly during gameplay
- Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
- Comfortable with direct communication and giving corrections when needed
- Able to stay focused and manage stress effectively in fast-paced, high-pressure environments
Why Join Knighted?
- Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role.
- Robust Benefits: Access to an extensive benefits package, including 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, and paid time off.
- Employee Perks: Team activities, ability to work on multiple games, and opportunities for growth.
- Community Engagement: Through our Knighted Neighbors program, you can join a team that values making a difference in the community.
- Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required!
- Career Advancement: Progress into leadership roles; many of our current leaders started as Gaming Associates.
Interview Process:
In our interview process, we aim to ensure each person that joins the team is the right fit for Knighted and will provide ample information for you to assess if Knighted is the right fit for you. The process for this role is as follows:
- Initial Interview - 30 Minutes
- Virtual One-on-One Interview - 15–30 Minutes
- In-Person Interview - 15–30 Minutes
- Orientation - 3–4 Hours
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Want to see the Gaming Associate role in action? Click here to watch a video and learn more!
Please note: submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.
Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.
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Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.
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By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company's use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in disclosure.
Salary : $18 - $20