What are the responsibilities and job description for the In-Shop Technician Dedicated to Systematically Servicing and Maintaining Diverse Office Equipment position at Knight Office Solutions Inc?
Description
Description
Knight Office Solutions (KOS) is an independent technology dealer representing some of the best names in imaging, workflow, and IT. Our mission is to help our customers reach their goals by providing client-focused technology solutions supported by a culture of service excellence and a commitment to doing the right thing.
We are currently seeking an In-Shop Service Technician to join our Service Team in Farmers Branch. This role is responsible for maintaining existing office equipment and preparing new devices—such as copiers and printers—for deployment. Prior experience with Ricoh products is highly preferred. Some driving on occasion may be required.
The ideal candidate will bring:
- A strong technical background
- Excellent troubleshooting and problem-solving skills
- A passion for delivering outstanding customer service
If you have a background in office equipment—especially copiers and printers—and are looking to apply your expertise in a supportive, service-driven environment, this could be the perfect opportunity for you.
At KOS, we are committed to providing reliable, efficient technology services that keep our clients running smoothly. Join us in our mission to deliver exceptional service and innovative solutions to businesses of all sizes.
Requirements
Summary
Assist with staging equipment for in-shop equipment setup and delivery preparation.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Set-up / prep all new equipment and perform full operational checks including necessary adjustments and firmware updates.
- Stage equipment for delivery team to load onto delivery trucks.
- Assist with managing stock of hardware, parts and supplies
- Maintain a clean and organized work area including removing trash daily.
- Perform other job duties as assigned.
Secondary Objectives:
- Receive all stock, parts, equipment and supplies in a timely and accurate manner.
- Allocate all equipment and supplies.
- Perform periodic inventory checks and balances and maintain an appropriate level of variances.
- Performs a full range of Field Service support: servicing and repair service procedures including diagnostics, installation, removal and retrofits on assigned equipment.
- Performs troubleshooting and repairs or replaces equipment components as necessary.
- Completes technical training on new equipment as assigned.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Requirements
Job Overview
Demonstrates technical expertise -
- Performs a full range of service diagnostics and repair. Procedures include diagnostics, installation, removal, and retrofits on assigned equipment.
- Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing functions.
- Demonstrates required digital competencies associated with assigned products and level assignment.
- Completes technical training on new equipment as assigned.
Customer Service -
- Interacts with internal customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
- Provides technical assistance to less experienced technicians.
- Exhibits professional appearance and demeanor at all times.
- Maintains productive, professional relationships with all company personnel.
- Is a positive and contributing team member.
Qualifications
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Requires journeyman level technical knowledge typically gained through completion of technical school and 2 years of related experience.
- Reasonable accommodation may be made for qualifying individuals with disabilities.
Why Work for Knight Office Solutions:
- Competitive salary, with experience.
- Comprehensive health, dental, and vision insurance plans.
- Schedule is Monday – Friday, 8:00 am – 5:00 pm.
- Opportunities for professional growth and development.
- Friendly and inclusive work environment that values teamwork and collaboration.
Join our dynamic team in San Antonio to make a significant impact on our customers' experiences through exceptional customer service. We would love to hear from you!
Apply now and bring your proactive mindset to a role where structure meets impact! Submit your resume, cover letter, and any relevant work examples demonstrating your expertise to Knight Office Solutions' Careers Page.
We invite you to participate in a Culture Index Survey. This 2-question survey helps us to apply your work-related needs to our position requirements, and it is also used to assist us in the development of our employees. The survey takes approximately 8 – 10 minutes to complete. Completing the survey is a part of the application process but you must also apply for the position via the job board or on our careers page.
Please click HERE to complete the survey and select the position that you are applying for (Installation Project Coordinator). If the link is not available, please copy and paste this URL into your browser: https://go.cultureindex.com/p/hdk1kHj9mtxDEMbYDn9X . For the best viewing experience of directions, we recommend taking the survey on a computer or tablet.
Knight Office Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, or gender.