What are the responsibilities and job description for the Learning Management Systems Administrator position at Knight Federal Solutions?
Description
Knight Federal Solutions is a trusted provider to industry leading prime contractors, the Department of Defense and the Intelligence Community. We have established a company culture that supports our employees, their families and the communities in which they live and work. When you join our team you belong to a group of people that work hard, strive for greatness and care about people.
Our hard work is evident in everything we do. Whether it be supporting large government programs in the areas of Simulation and Training, Information Technology, Intelligence or Engineering we always strive to be the best. It is for this reason that we have been recognized as a World Class Team Supplier by Northrop Grumman and were also named one of Florida’s fastest growing companies by Inc. Magazine.
As Knight Federal Solutions continues to grow, we look forward to hiring the best and the brightest to join us in our success!
Responsibilities
Knight Federal Solutions is a trusted provider to industry leading prime contractors, the Department of Defense and the Intelligence Community. We have established a company culture that supports our employees, their families and the communities in which they live and work. When you join our team you belong to a group of people that work hard, strive for greatness and care about people.
Our hard work is evident in everything we do. Whether it be supporting large government programs in the areas of Simulation and Training, Information Technology, Intelligence or Engineering we always strive to be the best. It is for this reason that we have been recognized as a World Class Team Supplier by Northrop Grumman and were also named one of Florida’s fastest growing companies by Inc. Magazine.
As Knight Federal Solutions continues to grow, we look forward to hiring the best and the brightest to join us in our success!
Responsibilities
- Manage the day-to-day operations, maintenance and support of the Learning Management System (LMS) platform.
- Provide end-user troubleshooting, issue remediation, technology request assistance, and escalation management.
- Develop standardized LMS operational processes and procedures, guidelines, and documentation to ensure LMS governance model is followed.
- Ensure that educational content is being delivered without experiencing any avoidable technical issues that could diminish the overall user experience.
- Develop and deliver standard reports on the LMS and other digital learning products.
- Engage business stakeholders to understand needs, showcase capabilities, and drive adoption
- Serve as a team expert in the LMS space. Stay up to date with industry best practices, new technologies, functionality, and innovations in the field.
- Work in partnership with subject matter experts to gather information needed to develop training content.
- Create Microsoft Teams sites for customers
- Assign education account licenses to students and faculty members
- Train members in Microsoft Teams, SharePoint and Canvas.
- Facilitate audience-appropriate, clear, concise training for DLIFLC users on academic applications and tools, as well as Microsoft Office Suite, SharePoint and applications built internally for staff and faculty use.
- Assist gathering information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation.
- Ability to work independently and as part of a team
- A CE certification (can be completed within 6 months of start date)
- LMS experience
- Educational requirements include a bachelor’s degree in related discipline from an accredited college or university or the equivalent experience in Identity Management.
- 5 years of related experience in a higher education environment.
- 2 years in relevant experience which includes Sakai, Kaltura, Blackboard, Moodle, Angel, Webex, DCO Connect, iOS, Confluence, SharePoint or Canvas.
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