What are the responsibilities and job description for the Customer Service Representative position at Kniesels Collision Inc?
Join Our Family at iCrash Collision - Now Hiring a Customer Service Representative for our Rocklin location!
Company Overview: iCrash Collision, A Kniesel’s Company
iCrash Collision – A Kniesel’s Company is a premier collision repair center proudly serving Northern California. As part of the Kniesel’s family of companies, iCrash carries forward a legacy of integrity, exceptional craftsmanship, and customer-first service—values that have defined Kniesel’s Collision since 1968.
Built on over five decades of industry expertise, iCrash Collision delivers precision-driven repairs that meet the highest standards of quality, ensuring exceptional results and customer satisfaction with every vehicle restored. Our highly trained technicians work in a state-of-the-art facility purpose-built for high-roof, electric, and luxury vehicles, ensuring a level of care and technical excellence that sets us apart.
Whether serving private vehicle owners, commercial clients, or dealership partners, iCrash Collision is committed to raising the standard in vehicle collision repair, backed by the trusted reputation of the Kniesel’s name.
Become part of a family of automotive experts where every contribution is valued. We treat our employees with respect and integrity, recognizing each person as an integral member of the Kneisel's Collision family. If you have a passion for people and are looking for a rewarding career, we welcome you to explore the opportunity to join us.
Why Choose iCrash Collision?
- Over 56 years of excellence in the collision industry
- Highly competitive pay plans
- Paid vacation
- Excellent health benefits package
Job Description:
- 2- 3 years in a customer-facing role.
- 2 years of experience with Accounts Payable, Accounts Receivable, and Payroll (Preferred)
- Manage multiple telephone lines, efficiently determining the caller's needs, redirecting calls to the appropriate department, or relaying messages as necessary.
- Schedule appointments for estimate and repair appointments and organize the intake of vehicles dropped off for repair, ensuring a smooth process.
- Work closely with our Call Center to facilitate a seamless repair experience for our clients.
- Oversee the vehicle drop-off process, securing necessary customer authorizations for repairs.
- Oversee the vehicle drop-off process, securing necessary customer authorizations for repairs.
- Manage the front desk operations, ensuring timely and effective communication with both internal and external contacts, upholding a professional image.
- Ability to learn specialized computer software for collision centers, including CCC1 and Nexsyis, and proficiency in Excel and Word software.
- Execute additional administrative tasks, including filing, photocopying, and faxing as needed.
- Carry out other administrative and clerical tasks as delegated.
- Alignment with Kniesel's Core Values is imperative: Wow Customer Service, Integrity, Humility, Family, The Golden Rule, and Quality.
- Minimum age requirement: 18 years.
- Demonstrated strong verbal communication skills.
- Ability to thrive in a dynamic, fast-paced work setting.
- Proficient in organizing tasks and adjusting priorities as necessary.
- Proficiency in Microsoft Word and Outlook is essential.
- Physical capability to lift and move items weighing up to 20 pounds.
- Expected to uphold a neat, professional appearance at all times.
This role is crucial to the success of our iCrash team. It ensures that we deliver top-tier customer service to our valued clients. If you are a customer service rockstar, we would love to have you join our team!
Pay Range: $22-28 DOE
Job Type: Full Time
Schedule: Monday through Friday
iCrash Collision – a Kniesel’s Company is an Equal Opportunity Employer
Salary : $22 - $28