What are the responsibilities and job description for the Automotive Customer Service Coordinator position at KNB Auto Service Center, Inc.?
Job Description:
Are you organized, detail-oriented, and enjoy working in a fast-paced environment? Our busy auto repair shop is seeking a reliable Office Clerk to join our team! As the first point of contact for our customers, you’ll play a key role in ensuring smooth operations and excellent customer service. Position is full time, Monday-Friday 9am-5pm with reduced hours on Summer Fridays!
Key Responsibilities:
· Greet customers warmly, answer incoming calls, and respond to inquiries about services, pricing, and availability. Provide excellent customer service to ensure a positive experience.
· Schedule and confirm appointments for vehicle repairs and maintenance, ensuring a smooth workflow for the mechanics.
· Process customer payments and maintain accurate records.
· Assist mechanics and management with various administrative tasks, including preparing estimates, invoices, service reports, ordering supplies, and maintaining a clean and organized office environment.
· Assist with inventory management, preparing estimates and ordering parts as needed.
· File paperwork and maintain organized records of vehicle repairs.
· Communicate with technicians and customers to provide updates on vehicle status.
Requirements:
· Proven experience as an office clerk or in a similar administrative role, preferably in an automotive or repair setting.
· Strong communication skills and a positive attitude.
· Strong proficiency with QuickBooks required. Microsoft Office Suite, Gmail and basic computer skills; experience with automotive software is a plus.
· Reliable transportation and punctuality.
· Excellent verbal and written communication skills and a friendly, professional demeanor.
· Ability to work independently and as part of a team in a fast-paced environment.
· Basic knowledge of automotive services and terminology is helpful but not required.
Job Type: Full-time
Pay: $22.00 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
Experience:
- Office Clerk: 1 year (Required)
- QuickBooks: 1 year (Required)
- mechanical background: 1 year (Required)
Ability to Commute:
- West Bridgewater, MA 02379 (Required)
Work Location: In person
Salary : $22 - $24