Site Maintenance Manager

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit

WHAT YOU GET TO DO

• Provide leadership to a team of Maintenance Shift Engineering Managers in a 24/7 shift operation.
• Responsible through direct reports for the development, implementation and day-to-day leadership of professional maintenance programs, processes, people, and documentation associated with efficient and high-performing automated storage and retrieval systems, and storage and picking systems installed at our Customers’ locations and surrounding area.
• Build and maintain Customer relationships at our Customer sites, understanding and leading our preventive and predictive maintenance programs, leading and following all standard operating procedures, safety policies, etc. Identifying the appropriate time to escalate issues following the agreed upon escalation procedures, the triggers and appropriate response level, and providing frontline leadership for this process.

Essential Functions and Responsibilities:

• Provide complete Customer satisfaction while enhancing the reputation of Knapp
• Managing on-site maintenance teams that deal with electro-mechanical faults and preventative maintenance operations on automated material handling equipment in a warehouse environment
• Be eager and determined to succeed, though safety conscious in all activities undertaken, and own problems and seeing them through to successful completion
• Gain a reputation for rapid and effective support
• Help manage site budgets and associated commercial activities
• Through direct reports, match tasks with team skill-sets to ensure delivery of defined service level agreement
• Manage, as the on-site representative, all system improvements and installations
• Manage all training requirements, both technical and regulatory
• Develop on-site staff and resources
• Increase the scope and efficiency of Knapp’s support solutions
• Be an effective manager, focused on team development
• Work against timeframes to complete reactive repairs
• Interact with on-site and off-site management, keeping them informed of local issues and successes, and addressing all concerns in a professional manner
• Provide leadership of health and safety considerations with regard to given tasks and be able to carry out risk assessments
• Help provide monthly summary and detailed reports covering commercial and technical activities
• Improve the service level and optimize resource utilization through adoption of industry best-practices
• Manage the provision of quality support and maintenance services of all live information systems
• Help plan and implement system security policy
• Through direct reports, manage and coordinate the daily activities of all personnel
• Promote alignment of material handling equipment (MHE) maintenance objectives
• Resolve any resourcing issues beyond the control of the Shift Engineering Managers
• Chair internal maintenance team review meetings
• Help manage process improvements to ensure that the delivery of service increases customer satisfaction
• Ensures that the maintenance team maintains an excellent level of customer satisfaction while providing acceptable level of commercial return
• Help develop and manage maintenance budgets and cost projections
• Help provide management of the supply chain, and in particular, ensure the alignment of sub-suppliers
• Advise in the management of maintenance interfaces with Knapp’s nominated supplier(s) and sub-supplier(s)
• Ensure every team member fully understands the commercial implications of any decision they make
• Monitor and update the MHE risk register
• Continually assess and resolve the supplier's resource requirements
• Production and maintenance of the MHE PPM work schedules
• Assist in the identification and monitoring of the MHE Maintenance Team’s interfaces
• Liaise with the Customer’s Operations Shift Managers & the supplier's First Line Managers to ensure the safe and efficient management of the MHE scope of work
• Assess and report MHE progress and attendance at meetings
• Assist the MHE quality assurance position and health, safety, and environment adviser in verifying adherence to all relevant standards and procedures
• Approve revised MHE documents, drawings, and correspondence prior to issue
• Management of the MHE and the Maintenance Cost Plan
• Monitor progress of associated sub-suppliers
• Ensure the timely supply of MHE maintenance hardware
• Assistance with MHE Quality, and Health and Safety within the MHE maintenance scope
• Continuation of the MHE Health and Safety File
• Management and allocation of all spares inventory
• Manage the site escalation and grievance procedures related to the MHE
• Participate in work related performance improvement programs
• May be required to respond to emergency calls
• Performs other duties, as required

WHO YOU ARE

• Have a Degree in Business Management, Electrical and/or Mechanical Engineering, or equivalent work experience
• 5-10 years of verifiable, progressive experience as a Maintenance Repairman, Maintenance Electrician, Machine Repairman, or Industrial Maintenance Engineer that led to Maintenance Supervisor or Maintenance Manager
• Verifiable experience providing leadership for repairs on various types of machinery systems, including electrical, mechanical, pneumatic, and hydraulic systems.
• Bilingual (English/Spanish) and or (English/German) preferred, but not required

Working Conditions and Environment:

• Authorization to work in the U.S required
• Passport or ability to obtain passport
• Work on weekends and/or overtime as required
• Professional office etiquette is required at all times
• Occasional travel required
• Physical requirements may include sitting, squatting, walking, reaching out to arm’s length, reaching over-head and lifting between 50-100 pounds.

• 
  Industry competitive compensation
• Great benefits with competitive employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with employer match and no vesting!
• Paid Vacation & Holidays
• Paid Parental Leave
• Subsidized child-care
• Tuition Reimbursement
• Pet Insurance
• Corporate Social Responsibility including recycling, sustainability, and volunteering