Quality and Compliance Manager

WHO WE ARE

 At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
 
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

The Quality and Compliance Manager is responsible for leading the strategic development, implementation, and continuous improvement of the company’s Quality Management System (QMS) in alignment with ISO 9001:2015 standards. This role ensures organizational compliance with international quality standards, drives process excellence, and fosters a culture of quality across all departments and project sites. The Manager will also oversee ISO certification efforts and serve as the primary liaison for internal and external audits.

Essential Tasks and Responsibilities:

• Quality Management & ISO Certification
  • Lead the development, implementation, and maintenance of the Quality Management System (QMS) in compliance with ISO 9001:2015.
  • Oversee internal and external audits, ensuring timely resolution of nonconformities and continuous improvement and ensure robust compliance monitoring across all operational areas
  • Collaborate with the ISO Manager to ensure successful certification and surveillance audits.
  • Drive and conduct KNAPP’s risk management
  • Own and manage the company’s document control and process mapping systems.
  • Monitor and report on quality performance metrics and drive corrective and preventive actions.
  • Ensure consistent application of quality standards across departments and customer-facing operations.
  • Identify and implement process improvement initiatives using PDCA and Lean methodologies.
  • Serve as the primary point of contact for all quality-related inquiries, including customer and regulatory requests.
• Leadership & Strategic Initiatives
  • Eventually grow to lead and mentor a team of Quality and ISO professionals.
  • Champion a company-wide culture of quality and compliance.
  • Develop and deliver training programs on ISO standards, audit readiness, and continuous improvement.
  • Drive strategic projects to enhance quality performance and operational efficiency.
  • Work with the Safety Compliance Manager and act as a sparring partner in introducing OHS programs and processes
• Perform other duties as assigned

WHAT YOU HAVE

• Minimum 7 years of experience in Quality Management, including 3 years in a leadership role.
• Proven experience with ISO 9001:2015 implementation and auditing.
• Certified ISO 9001 Internal Auditor.
• Strong background in process improvement, root cause analysis, and corrective/preventive actions.
• Experience with Safety and ISO 45001 highly preferred.
• Experience with HIPAA compliance a plus.
• Experience in construction, manufacturing, or industrial environments preferred.
• Excellent communication, leadership, and project management skills critical for success.

Working Conditions and Environment:

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Overtime as required by work
• Occasional travel required up to 5%
• Professional office etiquette is required at all times
• Physical requirement may include: sitting for long periods of time, standing, walking, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”