Director Human Resources Operations

WHO WE ARE

 At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
 
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com..

WHAT YOU GET TO DO

The Director HR Operations serves as a key strategic leader within the HR function, responsible for driving operational excellence while aligning HR processes with KNAPP’s global and regional business objectives. This role oversees core HR operations—including payroll, compensation and benefits, HRIS administration, and onboarding—while shaping long-term strategies that enhance workforce experience, compliance, and organizational performance. The Director will act as a trusted advisor to senior leadership and play a pivotal role in guiding and developing the HR Operations team to deliver scalable, innovative solutions.

Essential Functions and Responsibilities:         

To perform this job successfully, the individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strategic Leadership
  • Develop and execute a comprehensive HR operations strategy that supports KNAPP’s growth and transformation goals.
  • Partner with VP HR and business leaders to align operational priorities with organizational objectives.
  • Drive digital transformation initiatives within HR operations, leveraging technology for efficiency, scalability, and data-driven decision-making.
• Operational Excellence
  • Oversee payroll operations ensuring accuracy, timeliness, and compliance across multiple jurisdictions.
  • Design and manage competitive compensation and benefits programs that attract and retain top talent.
  • Ensure robust HRIS governance, reporting, and analytics to enable workforce insights and predictive modeling.
  • Oversee onboarding ensuring a robust and positive experience for new employees.
• Compliance and Risk Management
  • Lead the maintenance of compliance with global, federal, and state employment laws, regulations, and internal policies.
  • Implement risk mitigation strategies and internal controls for HR processes.
  • Respond to audits or other compliance requirements/requests.
• Team Development and Leadership
  • Build, mentor, and develop a high-performing HR Operations team, fostering a culture of accountability, collaboration, and continuous improvement.
  • Establish clear performance metrics and career development pathways for team members.
• Process Innovation
  • Lead continuous improvement initiatives to streamline HR processes and enhance employee experience.
  • Champion automation and self-service solutions to improve efficiency and scalability.
• Stakeholder Engagement
  • Serve as a key liaison between HR Operations and other business units, ensuring seamless integration of HR services.
  • Provide strategic guidance and operational insights to executive leadership.
• Perform all other duties as assigned

WHAT YOU HAVE

• Bachelor’s degree in HR, Business Administration, or related field; Master’s degree a plus.
• 8 years of progressive HR experience, including 3 years in a senior leadership role.
• Proven expertise in payroll, compensation, benefits, HRIS systems, and onboarding within a global or multi-site organization.
• Certifications such as CCP, CEBS, or CPP highly preferred. SHRM-SCP/CP or SPHR/PHR a plus.
• Experience with multi-state payroll required, experience with CA highly preferred, experience with Canada and Mexico a big plus.
• Experience as an HR Generalist and/or Talent Acquisition Specialist a plus.
• Strong strategic thinking, analytical, and project management skills.
• Demonstrated ability to lead and develop teams in a fast-paced, evolving environment.
• Experience with HR technology platforms required. Experience with ADP WFN and/or SAP SuccessFactors highly preferred.
• Exceptional communication and influencing skills with the ability to engage stakeholders at all levels.

Working Conditions and Environment:

• Authorization to work in the U.S.
• Passport or ability to obtain passport
• Professional office etiquette is required at all times
•   Travel up to 10% required 
• Physical requirements: sitting for long periods of time, standing, walking, climbing a ladder, speaking, visual acuity, finger dexterity, listening, reaching at arm’s length, and lifting up to 30 pounds

WHAT YOU WILL GET

• 2 remote days per week
• Half day Fridays
• A beautiful new, state-of-the-art, office complex in Kennesaw, GA
• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Subsidized food delivery
• Monthly celebrations
• Quarterly employee events
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law. 

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required.  All candidates will be subject to drug-screening in accordance with the policy and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”