What are the responsibilities and job description for the Order Administrator position at Knapheide Truck Equipment?
Knapheide Truck Equipment Center in Flint, MI is looking to hire an Order Administrator to be the first line of communication for our customers. Whether through providing exceptional customer service or resolving customer questions/concerns, this position is vital to the overall operational success of our company. This full-time position works Monday - Friday from 7:30 AM - 4:00 PM.
Reason to work with us:
- Stability - We've been in business since 1848
- Growth opportunities - Over 25 retail stores and upfit centers, and continued expansion
- Never Settle - We're committed to adapt, overcome, and continuously improve
- Collaborative, supportive, and engaging work environments
- North America's most popular manufacturer of work truck bodies and truck beds
What you will be doing:
- Create and monitor production delays and tickets itemizing impact to production scheduled units
- Interact with team members to receive and respond to customer and salespeople's inquiries in a timely manner
- Be the primary contact point for sales people to obtain order, materials, and delivery status information
- Develop quotes for standard and custom truck equipment installations
- Organize and manage complex quote reviews
- Report out updates for delays and holds on Fleet or Pool units
- Research and source new equipment and components required for quoting
- Manage chassis holds and releases
- Provides applicable build options or solutions for delays and production stoppages
- Administer and report out build changes as updated per delays and stoppages
- Coordinate with customers / dealers to obtain adequate information / estimates
- Coordinate with Management to obtain approvals on order reviews from Fleet work
- Coordinate with Knapheide Manufacturing to obtain approval for manufacturing changes
Experience you'll need:
- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
- Excellent computer proficiency (MS Office - Word, Excel and Outlook)
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- High School Diploma or GED; Associate's degree preferred
Salary : $18 - $22