Order Entry Specialist

Do you have previous customer service or data entry experience and looking for a new opportunity to grow with a company? Knape & Vogt is looking for an Order Entry Specialist to join our industry leading team! Enjoy excellent pay and incentives at a company where you will be recognized and rewarded!

Company Overview

Knape & Vogt Manufacturing Company is a 125-year-old company based in Grand Rapids. We are a global leader specializing in the design, manufacture and distribution of functional hardware, office and healthcare ergonomics and storage-related components for original equipment manufacturers, specialty distributors, hardware chains and major home centers.

What’s In It For You?

• Benefits including Medical/Dental/Vision plus many more starting Day 1
• Competitive Pay
• Generous Paid Time Off
• 11 Paid Holidays
• 401K with Company Match
• Tuition Reimbursement
• Employee Discount Programs
• Bonus and Merit opportunities
  
  

What Will You Get To Do

• Timely and accurate entry and booking of Purchase Orders (POs)
• Clear understanding of PO terms, including those required for accurate PO entry to reduce exceptions and errors
• Understanding of pricing & pricing tables, promotions, and the process to verify pricing
• Works closely with cross-functional partners when customer accounts are on a hold, so orders can be booked in a timely manner
• Enter orders with standard lead time, and/or work with planning to assign ship dates for expedites and other special requests and provide order verification to customers on a timely basis
• Advanced communication to customers on order changes, acknowledgements, confirmation, and past due/ back order
• Understand and update customer records in Oracle to ensure purchase orders and acknowledgements to customers are accurate
• Communicate with customers and salespeople to resolve discrepant sales orders in a timely manner
• Understand and act on relevant Order Management EBS reports (including but not limited to one-hold, entered not booked, broken cartons, short lead-time, etc) to ensure timely entry and fulfillment of orders as well as early communication to customers, when delays are expected
• Assist with credits, returns and phone queue on an as needed basis
• Develop an understanding of KV’s standard work practices, sales territory assignments, product availability and Special Pricing Agreements including fees added to pricing agreements including small order, tariff, or promotional/show pricing discounts
• Manage all daily work through Salesforce cases
• Participate in process and product training
  
  

What Will You Bring

• Work Experience: Minimum 2-years of experience in Customer Service or related field
• Computer Skills: Proficient in MS Office (Excel, Word, PowerPoint) and Outlook, Excellent Data entry skills with ability to process large amounts of information both efficiently and accurately
• Organization Skills: Strong organizational skills with ability to handle multiple priorities efficiently, effectively and accurately
• Communication Skills: Good verbal and written communication skills and good interpersonal skills with ability to deal with individuals at all levels, both inside and outside the organization