Junior IT Engineer and Helpdesk Specialist - Administrator

Company Overview:

KMS Solutions, LLC is a technical management / solutions company that specializes in engineering, analysis, and cyber security. Founded in 2005, KMS is a certified small business with nearly two decades of experience supporting the Department of Defense as well as many other departments and programs critical to our Nation’s security and well-being.

KMS is a two-time winner of the USA Today Top Workplaces recognizing quality workplace cultures across the United States who put their employees first. Additionally, we received the Providence Journal Rhode Island Top Workplaces award and Culture Excellence Awards for Compensation & Benefits, Innovation, Leadership, Purpose & Values and Work-Life Flexibility

Position Summary / Objective:

The Junior IT Engineer and Helpdesk Specialist - Administrator will assist in day-to-day operations maintaining the KMS network and information systems, as well as provide direct end-user support both remote and in-person. This employee would be responsible for new user creation and termination of users. Additionally, this user would be responsible for hardware provisioning tied to deployment and returns along with employee onboarding and offboarding.

Essential functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Experience administering & troubleshooting an O365 pure-cloud environment including but not limited to Azure AD, Microsoft Intune, Exchange Online, OneDrive, SharePoint, Microsoft Teams, and Outlook.
• Experience administering Microsoft Sentinel Threat Analysis.
• Experience administering Threatlocker.
• Experience with Microsoft Intune MDM.
• Experience with End User IT Support in a Microsoft-focused environment.
• Experience with basic virtualization, Windows System Administration, and general Network Administration.
• Knowledge of OS and application patching.
• General understanding of Cybersecurity concepts and best practices.
• Ability to perform end-to-end troubleshooting of issues, where an issue may lie anywhere between the end user and what the end-user is interacting with.
• Desire to learn and integrate into a team environment.
  
  

Required education and experience:

• Previous Customer Service experience preferred.
• Previous Helpdesk Support experience preferred.
• Previous Asset Management experience preferred.
  
  

Preferred education and experience:

• 1-3 years related experience
• Able to obtain a DoD Secret Clearance (or higher).
• Microsoft Sentinel
• Windows Defender
• Threatlocker
• NMCI access
• NVD/Nautilus Virtual Desktop experience
  
  

Competencies:

• Microsoft Sentinel
• Windows Defender
• Threatlocker
  
  

Additional Eligibility Requirements

Work authorization/security clearance requirements:

No clearance required. Must be able to obtain a Secret level government clearance.

Other Duties:

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Supervisory Responsibility:

None

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. Excellent listening skills are essential. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms. Must be able to lift up to 20 lbs.

Position Type/Expected Hours of Work:

The typical workday is eight hours in length. Some flexibility in hours is allowed, with concurrence from the supervisor. Attendance at prescheduled mandatory meetings is required. Must be available during the core work hours as determined by your contract/location and must account for the required number of hours in a pay period to maintain Full-time status.

Telework:

• Telework may be allowed up to 20% (1 day per week to start, max 2 days per week).
• Must be able to work onsite at several DMV area locations: Alexandria, Crystal City and the Washington Navy Yard.
  
  

Travel:

This position will do local travel as needed in the DMV area.

Benefits and Additional Compensation:

KMS offers a competitive benefits packaging including medical, dental and vision insurances, flexible spending account, PTO, paid holidays, military leave, bereavement leave, 401k / retirement savings plan, professional development and tuition reimbursement, basic and voluntary life insurance / AD&D, short-term and long-term disability, voluntary AFLAC supplemental insurance products and employee assistance plan (EAP) program. Additionally, KMS offers employee referral bonuses and a discretionary annual bonus.

AAP/EEO Statement:

KMS Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

KMS Solutions is a drug free workplace.

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