What are the responsibilities and job description for the Front Desk/Data Entry Specialist position at KMRG, LLC?
ROLE
We are seeking a Front Desk/Data Entry Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at Robins Air Force Base (AFB) in Georgia. In this role, you will serve as the first point of contact for visitors and callers while providing scheduling, administrative, and data entry support that keeps M&FRC services organized, responsive, and accessible to clients.
This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.
Apply today!
RESPONSIBILITIES
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
REQUIRED EXPERIENCE
EDUCATION
LOCATION
TELEWORK
CLEARANCE
CLIENT
TRAVEL
WORK HOURS
EMPLOYMENT CLASSIFICATION
RELOCATION
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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
We are seeking a Front Desk/Data Entry Specialist to support the U.S. Air Force Military & Family Readiness Center (M&FRC) at Robins Air Force Base (AFB) in Georgia. In this role, you will serve as the first point of contact for visitors and callers while providing scheduling, administrative, and data entry support that keeps M&FRC services organized, responsive, and accessible to clients.
This is a full-time opportunity in which we'll provide competitive pay, comprehensive benefits, and job stability and security.
Apply today!
RESPONSIBILITIES
- Answer telephone calls and greet visitors at the Military & Family Readiness Center (M&FRC)
- Direct clients to the appropriate staff member based on the nature of the visit or call
- Schedule clients for classes, workshops, and other M&FRC services
- Provide clear and accurate information on routine programs, services, and procedures
- Enter and maintain client and program data in the Air Force Family Integrated Results Statistical Tracking (AFFIRST) system and Department of Defense (DoD) Transition Assistance Program (TAP) systems
- Input Transition Assistance Program data and resources into required web-based applications
- Send reminder emails to clients before scheduled classes and workshops
- Maintain a neat, organized, and professional front desk area each day
- Align chairs, materials, publications, and other front desk resources for client use
- Ensure clients complete sign-in procedures and maintain accurate visitor records
- Generate monthly client usage and data entry reports in the format required by management
- Report inoperable equipment and front desk issues to M&FRC management
- Support awareness of M&FRC programs and services during client interactions
- Perform clerical and administrative support tasks that keep daily office operations running smoothly
- Complete data entry tasks accurately and within required turnaround times
REQUIRED KNOWLEDGE, SKILLS, & ABILITIES
- Basic understanding of military protocol and support group organizations
- Basic understanding of family systems in a military setting
- Ability to communicate and work effectively with a diverse population.
- Proficiency in applying and troubleshooting Microsoft Office Suite applications (e.g., Windows, Word, Excel, PowerPoint)
- Strong customer service and communication skills
REQUIRED EXPERIENCE
- Minimum of 1 year of experience working in customer service
EDUCATION
- High school diploma or equivalent required
- Undergraduate degree preferred
LOCATION
- Robins AFB, GA 31098
TELEWORK
- Telework may be authorized
CLEARANCE
- U.S. citizenship is required as it supports the U.S. federal government
CLIENT
- U.S. Air Force (USAF)
TRAVEL
- Travel is not required
WORK HOURS
- Monday through Friday from 0730 — 1630
EMPLOYMENT CLASSIFICATION
- Employment Classification Eligibility — Nonexempt
RELOCATION
- Not eligible for relocation benefits
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KMRG, LLC is an Equal Opportunity/Affirmative Action (EEO/AA) employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, ancestry, national origin, age, marital or civil partnership status, mental disability, physical disability, medical condition, pregnancy, maternity status, political affiliation, military or veteran status, genetic information, traits historically associated with race, or any other basis prohibited by federal, state, and/or local law.
Other Considerations. Applicants will be subject to a background investigation. Individual’s primary workstation is located in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 100% of the time; frequently required to move about to access file cabinets and use office equipment such as PC, copier, fax, telephone, cell phone, etc. Occasionally required to reach overhead, bend, and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 100% of the time.
Salary : $19 - $24