Business Systems Analyst / Product Owner

Position Title: Business Systems Analyst / Product Owner

Location: Reston, VA or Plano, TX

Description

Experience Level: 6 years as a Product Analyst or equivalent experience

Role Summary

Product Analyst contractor supporting business process analysis, vendor coordination, testing, and data-driven problem solving for Multifamily Loan Servicing.

Focus Areas

• Understanding complex processes
• Analyzing system behavior
• Writing requirements
• Developing test cases
• Executing data investigations
• Supporting production issues
  
  

Key Strengths

• Asking clarifying questions
• Synthesizing complexity
• Precise documentation
• SQL-based analysis
• Cross-functional collaboration
  
  

Domain Knowledge

Multifamily Loan Servicing Preferred But Not Required.

Key Responsibilities Product & Process Analysis

• Process Analysis: Analyze complex Multifamily business processes, system interactions, and data flows.
• Critical Thinking: Ask clarifying questions to uncover nuances and ensure accurate understanding.
• Dependency Mapping: Document process, system, and data dependencies across functional areas.
• Problem Breakdown: Decompose ambiguous or complex challenges into clear, actionable components.
  
  

Requirements & Documentation

• Requirements Writing: Produce detailed business requirements, user stories, and functional specifications.
• Documentation Depth: Capture edge cases, data conditions, dependencies, and downstream impacts.
• Process Mapping: Create workflow diagrams using Visio or equivalent.
• Clarity & Accuracy: Ensure documentation is clear for business, technical, and vendor teams.
  
  

Data Analysis & SQL

• SQL Queries: Write and run SQL queries for data validation, relationship analysis, and issue investigation.
• Data Validation: Support data mapping, data condition analysis, and scenario reconstruction.
• Insights Translation: Convert data findings into actionable recommendations across requirements, testing, and production support.
  
  

Testing & Quality Assurance

• Test Case Development: Write detailed test cases and acceptance criteria based on requirements.
• Execution & Defects: Execute tests, document outcomes, and track defects through resolution.
• SIT, UAT, or E2E Support: Partner with internal and vendor teams to validate system behavior and readiness.
• Quality Ownership: Ensure delivered product enhancements align with expected business outcomes.
  
  

Vendor Collaboration (Moderate Interaction)

• Requirements Clarification: Work with vendors to discuss requirements, data flows, and functional behavior.
• Deliverable Review: Validate vendor deliverables for completeness and alignment with expectations.
• Readiness Support: Assist in vendor readiness and rollout activities as needed.
• Issue Investigation: Engage vendor teams during production issue triage and resolution.
  
  

Production Support

• Issue Triage: Investigate production issues using SQL, logs, and scenario reconstruction.
• Root Cause Analysis: Collaborate with technology and vendor teams to identify issues and corrective actions.
• Release Support: Participate in release validation and postdeployment checks.
• Controls Alignment: Ensure operational and compliance-related controls remain intact.
  
  

Required Qualifications

• Experience: 6 years of product or business analysis experience in complex operational or technical domains.
• Analytical Skills: Strong ability to break down complex topics, identify dependencies, and ask insightful questions.
• Requirements Expertise: Proven experience writing high-quality functional specifications, user stories, and test cases.
• SQL Skills: Ability to write SQL queries for data analysis and issue investigation.
• Technical Collaboration: Able to understand system logic sufficiently to work effectively with technical teams (no coding required).
• Agile Experience: Familiarity with Agile methodologies and workflows.
• Communication: Strong written and verbal communication skills for cross-functional engagement.
• Confidentiality: Must adhere to confidentiality requirements; background check follows standard onboarding.
  
  

Preferred Qualifications

• Industry Knowledge: Familiarity with Multifamily Loan Servicing (nice to have).
• Vendor Experience: Experience working with technology vendors or TSPs on moderately complex implementations.
• Tools: Familiarity with Apptio TargetProcess, Jira SaaS, Visio, and similar workflow tools.
• AI Tools: Comfortable using Copilot, ChatGPT, or equivalent generative AI tools for documentation, analysis, and workflow acceleration.
  
  

Tools & Technologies

• Must Know: SQL, Visio (or similar), AI tools (Copilot, ChatGPT)
• Familiar With: Apptio TargetProcess, Jira SaaS
• Understanding Needed: General comprehension of system behavior and data flows (coding NOT required)
  
  

if interested, please share resume to thulasiram@kmmtechnologies.com