Residence Inn Lexington - Hotel General Manager

KM Hotels is looking for an energetic, detail-oriented, dynamic and hands-on General Manager to be our opening manager at Residence Inn by Marriott, Lexington, Virginia. This Individual should also create a culture of diversity, inclusivity, collaboration, and teamwork. Advanced interpersonal skills to help navigate complex working relationships and a strategic mindset that allows to plan and develop talent management, training, and safety. Accommodation is provided for the right candidate.

Requirements:

• The candidate will be responsible for all aspects of hotel operations including guest & associate satisfaction, financial performance, sales & revenue generation
• Handle any guest problem or complaint in a professional and courteous manner
• Personally demonstrates a commitment to guest service by responding to guests' needs
• Trains all staff on how to interact with the guests and the procedures for a guest complaint
• Empowers hotel staff to deliver guest service by encouraging and motivating responsive guest assistance
• Manage the entire sales process for the hotel
• Control labor and expenses in all areas of operations
• Manages human resources functions including recruiting, selection, orientation, training, performance planning, and evaluation
• Maintains a positive cooperative work environment between staff and management
• Ensures hotel employees know the hotel objectives of the property
• Administers personnel policies fairly and consistently
• Ensures personnel files are accurate and comply with both local and federal laws and regulations
• Resolve employee grievances in a fair and timely manner
• Ensures employees understand policies, payment procedures, and benefits
• Ensures training objectives and development plans are completed
• Monitors and maintains acceptable turnover levels
• Develop cross-training opportunities for the Associates throughout the hotel
• Recommend & initiate personnel actions including promotions, transfers, discharges, and disciplinary
• Input weekly payroll into the company timekeeping system and comply with all Payroll Department deadlines
• Create staff schedules for all departments
• Ensure there is adequate coverage across all departments and must avoid overtime hours
• Has outstanding property Quality Evaluations
• Inspects hotel rooms, building exterior, parking lot.
• Comply with all brand standards.

General Manager Qualifications/Skills:

• Marriott Experience is required.
• Developing standards, coaching, and team coordination
• Financial planning
• Process improvement
• Decision making

Education and Experience Requirements:

• High School Diploma or equivalent.
• University/college degree in management a plus
• At least 2 years of successful management experience

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person