Field Logistics Specialist I (34849)

Job Summary

Resolves inventory discrepancies by collaborating closely with Sales and internal teams to ensure accuracy, accountability, and compliance across field inventory. Supports core inventory functions with a focus on managing returns, loaners, and virtual inventory adjustments. Ensures timely and accurate processing of returned products, performs system transactions, and assists in field audits. Provides support to Sales representatives in returning surgical sets, meeting instruments, and other sales aides, and verifies the accuracy of consignment and field inventory accounts.

Essential Functions, Duties, and Responsibilities

• Perform daily RGA processing, coordinating with Sales and internal teams to ensure timely handling, accurate documentation, and proper restocking of returned products.
• Handle return discrepancies by investigating variances, resolving issues with Sales, and ensuring accurate restocking and complete inventory reconciliation.
• Manage outbound and inbound loaner inventory throughout the deployment and return cycle, ensuring accuracy, accountability, and high customer service levels.
• Conduct audits for consignment closures, sample inventory, and loaner returns, comparing control sheets with SAP/Salesforce reports to resolve discrepancies.
• Execute system transactions in SAP, including returns, goods issues, batch corrections, and inventory adjustments.
• Create and manage orders, return orders, audit files, SSD control sheets, and other documentation to support field inventory activities.
• Monitor inventory availability, account status, and product expiration dates using system reports, resolving discrepancies in collaboration with Sales and other departments.
• Coordinate the return of expiring or noncompliant product from field accounts, ensuring timely processing and compliance with company policies.
• Support the control and compliance of consignment and loaner inventory across field accounts, maintaining accurate records and documentation.
• Maintain Field Logistics work areas in a clean, organized, and safe condition, adhering to workplace safety and quality standards.

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform. 

Education and Experience Requirements

• •    High school diploma or equivalent. 
  •    Two years related experience or equivalent combination of education and experience.
  •    Proficient user of Microsoft Office applications
  •    Use of SAP and Salesforce preferred but not require

Knowledge, Skills, and Abilities

• •    Strong attention to detail when auditing, reviewing system data, and reconciling physical and virtual inventory, including batch corrections, goods issues, and virtual adjustments with proper documentation.
  •    Strong organizational skills to manage multiple competing priorities while maintaining traceability and compliance with documentation standards.
  •    Ability to prioritize and complete daily tasks with minimal supervision while maintaining clear, timely communication with internal teams and Sales.
  •    Strong interpersonal and communication skills with the ability to support the Sales team in the field, address inquiries with empathy, and provide high-level customer service across Operations.
  •    Ability to work both independently and collaboratively within a team environment to achieve departmental goals and support process improvement initiatives.
  •    Commitment to upholding KLS Martin’s workplace quality, safety and HIPAA requirements related to field inventory management and documentation.
  •    Problem-solving skills, adaptability, and decision-making ability to address inventory discrepancies and operational challenges effectively

Skill Requirements:

• Typing/Computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information 
• Organize and prioritize information/tasks 
• Operate office equipment 
• Verbal communication 
• Written communication 
• Research, analyze and interpret information 
• Basic mathematical concepts (e.g. add, subtract) 

Physical Requirements:

• Sitting for extended periods
• Extended periods viewing computer screen
• Walking
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Lifting/carrying up to 20 pounds various items
• Lifting/carrying more than 20 pounds various items
• Repetitive motions
• Pushing/Pulling
• Bending/Stooping
• Reaching/Grasping
• Writing

Hazards:

• Normal office environment
• Housekeeping and/or cleaning agents