Invoice Resolution Specialist I (33837)

Who We Are

At KLS Martin, we offer a unique opportunity to contribute to the success of a dynamic and thriving company whose products are used daily across the world to help surgical patients.

The KLS Martin Group is a worldwide leader in creating surgical solutions for the craniomaxillofacial and cardiothoracic fields. Surgical innovation is our passion, and we are constantly working with surgeons to improve surgical care for their patients. Our product portfolio includes titanium and resorbable implants for reconstruction, innovative distraction devices to stimulate bone lengthening, over 4,000 surgical instruments, and other surgical products designed specifically for CMF and cardiothoracic surgeons.

KLS Martin is an innovative leader in the treatment of CMF deformities and trauma cases. We use Individual Patient Solutions (IPS) by using our proprietary IPS products where CT scans are used to custom design implants that are created specifically for that individual patient. This technology allows our surgeons to provide the best-in-class treatment for their patients.

KLS Martin Guiding Principles

• Established, Privately Held Business Group - Responsive to customers, not shareholders. KLS Martin has manufactured medical products since 1896, and we have sold our products in the United States under the KLS name since 1993. We have always been, and always will be, privately owned.
• Patient Focus - We design products with the patient in mind - CMF, Thoracic & Hand
• Product to Table - Integrated planning, design, manufacturing and distribution process
• Educational Partner - Our primary focus for support is on education
• Inventory Alliance - Inventory management is critical to patient treatment/outcome
• Surgical Innovation is Our Passion - More than just a tagline
  
  

What We Offer

• We provide full-time employees with a competitive benefits package, including paid parental leave
• In-house training and professional development opportunities
• A culture of creativity and innovation by drawing on diverse perspectives and ideas to drive surgical innovation
  
  

Job Summary

At KLS Martin, we are offering an opportunity to contribute to the success of a dynamic and thriving company. We are seeking a skilled and driven Invoice Resolution Specialist for commercial accounts receivable. Responsible for managing outstanding receivables and resolving invoice discrepancies. This role builds foundational knowledge of collections processes, systems, and compliance. Your experience in customer service, attention to detail and problem-solving skills will contribute to our overall success.

Invoice Resolution

Essential Functions, Duties, and Responsibilities

• Manage invoice to cash cycle of assigned accounts: ensure timely delivery of invoices & statements, effectively communicate with customers to address account questions & past due balances.
• Research and resolve discrepancies in a timely manner (purchase orders, sales tax, freight charges, payment terms) by collaborating with external and internal departments.
• Recognize when account issues should be escalated and take appropriate action to resolve.
• Assist with cash application by identifying and reporting discrepancies.
  
  

Internal Controls

• Maintain organized collections records in compliance with internal controls.
• Develop knowledge of department and company policies, procedures, and compliance requirements.
  
  

Process Improvement

• Contribute to process improvement discussions by identifying inefficiencies and suggesting solutions.
  
  

The above cited duties and responsibilities describe the general nature and level of work performed by people assigned to job. They are not intended to be an exhaustive list of all the duties and responsibilities that an incumbent may be expected or asked to perform.

Qualifications

Educational and Experience Requirements

• High School Diploma or Equivalent.
• Prior experience in customer service, invoice reconciliation or equivalent combination of education and experience preferred.
• 1-3 years of experience in related position preferred.
• Intermediate level knowledge of Microsoft Office software applications.
• Previous use of SAP and Salesforce a plus.
  
  

Knowledge, Skills, And Abilities

• Attention to Detail: Accurately manages documentation, and attention to invoice reconciliation at the foundational level.
• Problem Solving: Accurately identifies issues and applies established procedures to resolve them.
• Teamwork & Collaboration: Works collaboratively with others and contributes to a positive team environment.
• Communication: Clearly & professionally exchanges information with customers and colleagues.
• Accountability: Take ownership of assigned work, meet deadlines and reliably follow through.
• Professionalism: Demonstrate integrity, respect, and adherence to KLS Martin’s quality and safety policies and procedures.
  
  

Skill Requirements

• Typing/computer keyboard
• Utilize computer software (specified above)
• Retrieve and compile information
• Maintain records/logs
• Verify data and information
• Organize and prioritize information/tasks
• Advanced mathematical concepts (fractions, decimals, ratios, percentages, graphs)
• Verbal communication
• Written communication
• Public speaking/group presentations
• Research, analyze and interpret information
• Investigate, evaluate, recommend action
• Basic mathematical concepts (e.g. add, subtract)
  
  

Physical Requirements

• Sitting for extended periods
• Extended periods viewing computer screen
• Reading
• Speaking
• Hear/Listen
• Maintain regular, punctual attendance
• Bending/Stooping
• Reaching/Grasping
• Writing
  
  

Hazards

• Normal office environment
  
  

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

KLS Martin is a drug-free employer