What are the responsibilities and job description for the Customer Service Representative position at KLS Logistics?
KLS Logistics is Hiring! At KLS, you will play a part in one of the world’s most essential industries. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.
The core responsibilities of this role include: Working with the customer and being a liaison between all communication with the team in the assigned department.
Position: Customer Service Representative
Shift: 1st shift Saturday-Wednesday 7:00am - 3:00pm
Pay: $20.50 per hour
In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Attentive to detail, good communication skills through email and over the phone, expert with Outlook. Strong technical skills a must.
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: KLS Logistics
Address: 15520 Wayne Road Romulus, MI - 48174
Property Description: 5524 - Romulus MI NCRC
Property Number: 5524
Salary : $21