What are the responsibilities and job description for the Account Manager position at Kloeckner?
Job Summary
The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.
Summary of Essential Job Functions/Responsibilities
- Order Processing: Ensure timely and accurate processing of orders according to customer requirements
- Client Relationships: Build and maintain strong, long-term relationships with clients.
- Trusted Advisor: Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
- Contract Negotiation: Negotiate contracts and close agreements to maximize profitability
- Business Development: Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas
- Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory
- Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers
- Product Knowledge: Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential
- Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions
- Reporting: Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders
- Policy Adherence: Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed
- Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims
- Quality Control: Provide data and insights to improve quality control
- Additional Duties: Perform other related duties as assigned
Qualifications
- Education: Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience
- Experience: Previous experience in sales, management, account management, or a relevant field
- Skills:
- Problem-Solving: Strong analytical skills to interpret sales performance and market trends
- Results-Driven: High performance standards with the ability to motivate and lead the sales team
- Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities
- Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively
- Computer Skills: Basic proficiency with Microsoft Office Suite
- Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously
- Reliability: Demonstrated reliable work history
- Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks
- Bilingual in Spanish and English preferred