Part Time - Consumer Service Representative

Consumer Service Representative – Kenny’s Candy & Confections

• Hours: 20 hours per week
• Schedule: Monday to Friday, 4-hour workdays (with flexibility)
• Compensation: $21.19/hr
  
  

Our Coolest Benefit - Profit Sharing!

In our most recent fiscal year, KLN Family Brands paid out over $7.7 million in our profit-sharing pool!!!

Our Story

KLN Family Brands is a 3rd generation family-owned business that started in 1964 with its corporate headquarters located in Perham, MN, in the heart of MN lakes country. Together, our companies manufacture a diverse and expanding range of high-quality human and pet food products.

At KLN Family Brands, our vision is that “We are a proud people-first company. We are successful because of trust-based relationships and first-rate products for our families and friends. We better the world by caring for others. We challenge. We grow. We inspire.”

Some companies have to “fudge the story” a little. Some need the extra “spin” to shine a positive light on themselves. That’s not who we are at KLN Family Brands, and that’s not what we do. We tell the story of our brand – our people, the quality of our products, our spirit & moxie, our tradition, and the way we treat our community & beyond. We do it in a genuine way because we genuinely believe we’re a pretty amazing company.

What We Are Looking For

We’re now hiring a Consumer Service Representative, where you’ll have the unique opportunity to be the face of our company. In this role, you won't just be answering questions; you'll be creating "wow" moments and turning every interaction into an amazing, personalized experience for our consumers.

Essential Responsibilities

• Answer questions about products, services, pricing, and account details via phone, email, social media, or other methods.
• Explain features, benefits, and specifications regarding products.
• Troubleshooting consumer problems, addressing complaints and finding appropriate solutions to satisfy consumers.
• Assist with consumer questions related to the online store.
• File consumer and customer complaints into IFS.
• File consumer and customer compliments into IFS.
• Create accurate reports to share with the Month Management meeting and other departments as needed.
• Back-up to the receptionist as needed.
• Assist in Company Store as needed.
• Assist in Samples/UPS as needed.
• Other duties and responsibilities as assigned.
  
  

Job Qualifications

• Strong computer skills or ability to learn necessary skills – specifically Microsoft Office Suites
• Knowledge of basic office equipment
• Accurate data entry abilities
• Excellent oral & good written communication skills
• Previous work experience demonstrating dependability
• Self-motivated, independent worker with attention to detail
• Ability to work in a team environment
• Good decision and problem-solving skills
• Good organization and planning skills
• All hires are contingent on a clean background check and a successful drug test (UA), this means that a job offer is not final until both the background check and drug test results are satisfactory to the employer*