What are the responsibilities and job description for the Real Estate Operations & Client Experience Assistant position at Kline May Realty?
Real Estate Operations & Client Experience Assistant
Kline May Realty - Harrisonburg
About the Position
Kline May Realty is seeking a highly organized, detail oriented, and systems driven Real Estate Operations & Client Experience Assistant to support the daily operations of our growing real estate business.
We are looking for someone who thrives on organization, enjoys creating and maintaining systems, and takes pride in ensuring nothing falls through the cracks. The ideal candidate is proactive, professional, dependable, and positive, with strong follow-through and the ability to manage multiple responsibilities independently.
Key Responsibilities
- Operations & Scheduling: Manage calendars, schedule and confirm appointments, and prepare necessary materials in advance.
- CRM & Client Relationships: Maintain accurate CRM records, manage client follow-up systems, coordinate birthday and referral gift programs, and execute client outreach initiatives.
- Listing & Transaction Coordination: Manage listing and contract-to-close checklists, track deadlines, organize documents, and ensure tasks are completed accurately and on time.
- Email Management: Organize and prioritize emails, flag important communications, and help ensure timely follow-up.
- Event Planning: Coordinate client appreciation events, happy hours, parties, and other relationship-building activities.
- Systems & Organization: Maintain workflows, follow established procedures, identify opportunities for improvement, and help create efficient, repeatable systems.
Qualifications
- Exceptional attention to detail and organizational skills.
- Strong ability to manage systems, processes, deadlines, and competing priorities.
- Professional communication skills and a positive, solution-oriented attitude.
- Self-motivated, proactive, and able to work independently with minimal supervision.
- Experience with CRM management, administrative operations, or workflow tools preferred.
- Experience in real estate, transaction coordination, or event planning is a plus.
- Comfortable learning and using technology and digital platforms.
The Ideal Candidate
We are looking for someone who takes ownership, thinks ahead, follows through, and genuinely enjoys creating order and efficiency. You should be someone who double checks your work, anticipates needs before being asked, and takes pride in keeping a business organized and running smoothly.
Attention to detail, a systems-oriented mindset, professionalism, and a positive attitude are essential to success in this role.
Pay: $18.00 - $22.00 per hour
Expected hours: 40.0 per week
Work Location: In person
Salary : $18 - $22