What are the responsibilities and job description for the General Manager position at KlickWay Athletics?
General Manager — KlickWay Athletics
Full-time, exempt salary · Puget Sound region · Specific location discussed during the interview process
A great gym doesn’t depend on its general manager catching every problem. It depends on a general manager who builds a team that notices, acts, and follows through.
We grew from one location to four in two years, with more scheduled. We’re looking for a General Manager to run a club: build the team, earn members’ trust, and make good service consistent.
What you’ll own
- Your team. Recruit, hire, coach, and schedule the trainers and member-service reps who run your club. Set clear expectations, address problems early, and help good people grow.
- The floor. Be a familiar presence. Learn members’ names and goals, notice when attendance drops, and help people reconnect before they decide to leave.
- The building. Clean, safe, maintained, and ready for members on every shift — with routines that hold between inspections.
- The numbers. Membership sales, lead response, first appointments, personal-training performance, retention, and the expenses in your control. You’ll work from a live scorecard shared across our GMs.
- Your club’s local presence. Members join a gym in their neighborhood, not a company. Social posts, member wins, Google review responses, and local events are yours to run, with support from our Marketing lead.
- Follow-through. Every commitment has an owner and a deadline.
What you bring
Experience leading a customer-facing team and owning day-to-day business performance. Hiring and developing people. Coaching a team on B2C sales. Comfort with KPIs — what the numbers mean, what’s causing them, and what to do about it. No fitness certification required; fitness, hospitality, retail, or another service business all translate.
Compensation and benefits
$95,000–$112,000 base, depending on the club and the experience you bring, plus a quarterly performance bonus. KlickWay pays 100% of your medical, dental, and vision premiums. Also: 15 days paid vacation, six floating holidays, paid sick leave, an all-location membership, employee discounts, and professional development reimbursement.
Schedule
This is not a fixed Monday–Friday job. Your hours should flex to cover peak member times and every shift your team works, including some weekends and occasional events.
Apply
We read every application. Along with your resume, tell us about one standard or process you introduced that was still working six months later — what you changed, and how you knew it stuck. A few sentences is plenty.