What are the responsibilities and job description for the Engagement Director, Medical Communications (Client Services) position at Klick?
The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
About Our Medical Strategy Team
Our Medical Strategy team, part of our Medical Craft, shapes how scientific insights inform brand and business decisions. The team translates complex clinical data into clear strategic direction that resonates with healthcare audiences. They collaborate closely with Strategy and Creative to ensure messaging is medically sound and insight-driven. Their work helps brands communicate value with clarity, relevance, and credibility.
Job Description
The Engagement Director plays a pivotal role in supporting client engagement strategy, driving execution excellence, and shaping innovative solutions that advance client objectives. Engagement Directors assume responsibility for understanding core scientific & medical communication strategy and projects, as well as all aspects of their assigned businesses. They serve as a liaison between clients and internal teams to execute on medical/scientific communication strategy and initiatives.
The Engagement Director will collaborate with cross-functional teams to manage project execution to ensure processes are being followed and comply with client regulatory requirements. This individual will be responsible for ensuring all projects are delivered within budget, on time and on strategy, with attention to detail and flawless execution.
What You'll Do
Requirements:
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.
About Our Medical Strategy Team
Our Medical Strategy team, part of our Medical Craft, shapes how scientific insights inform brand and business decisions. The team translates complex clinical data into clear strategic direction that resonates with healthcare audiences. They collaborate closely with Strategy and Creative to ensure messaging is medically sound and insight-driven. Their work helps brands communicate value with clarity, relevance, and credibility.
Job Description
The Engagement Director plays a pivotal role in supporting client engagement strategy, driving execution excellence, and shaping innovative solutions that advance client objectives. Engagement Directors assume responsibility for understanding core scientific & medical communication strategy and projects, as well as all aspects of their assigned businesses. They serve as a liaison between clients and internal teams to execute on medical/scientific communication strategy and initiatives.
The Engagement Director will collaborate with cross-functional teams to manage project execution to ensure processes are being followed and comply with client regulatory requirements. This individual will be responsible for ensuring all projects are delivered within budget, on time and on strategy, with attention to detail and flawless execution.
What You'll Do
- Lead development and execution of medical and scientific communication initiatives
- Partner closely with clients to understand business needs and identify strategic opportunities
- Guide cross-functional teams to deliver projects on time, on budget, and in alignment with medical strategy
- Ensure all work meets regulatory requirements and high standards of scientific accuracy
- Collaborate on planning, presentations, and workshops to support brand and medical objectives
Requirements:
- 8 years’ experience in medical communications or healthcare communications/marketing
- Prior experience within a medical communications agency
- Strong understanding of US pharma/healthcare regulations
- Proven ability to manage complex projects and client relationships
- Excellent written, verbal, and presentation skills
- Experience leading cross-functional scientific communication teams
- Familiarity with medical strategy and competitive landscapes
- Ability to identify and apply innovative or digital approaches in medical communications
- Experience supporting conferences or onsite client meetings
- Comfort integrating AI tools into workflows
Our Commitment to Inclusion
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.