What are the responsibilities and job description for the Director, Omnichannel Enablement position at Klick Health?
The Klick Group—comprising Klick Health (including Klick Katalyst and btwelve), Klick Media Group, Klick Applied Sciences (including Klick Labs), Klick Consulting, and Klick Ventures—is an ecosystem dedicated to realizing the full potential of our people and clients in life sciences. Founded in 1997, we have offices in New York, Philadelphia, Saratoga Springs, Toronto, London, São Paulo, and Singapore. Consistently named a Best Managed Company, Most Admired Corporate Culture, and Great Place to Work, Klick is committed to fostering a high-performance, people-first culture with creativity, collaboration, innovation, and impact across everything we do.
About our Omnichannel Enablement Craft
The Omnichannel Enablement craft partners with life sciences clients to design, implement, and optimize connected customer experiences across the healthcare ecosystem. We blend strategy, technology, data, and change leadership to help brands reach patients, HCPs, and caregivers with meaningful, measurable engagement. Our teams guide clients through digital transformation, enabling modern operating models and stronger outcomes.
Job Description
The Director, Omnichannel Enablement leads strategic digital transformation programs across the healthcare landscape, partnering with clients to shape and execute omnichannel roadmaps that drive measurable impact. This role combines deep expertise in digital healthcare, data-driven strategy, and cross-functional leadership to elevate customer engagement across patient, HCP, and payer journeys. Ideal candidates thrive at the intersection of strategy, technology, and change management, guiding organizations toward modern, scalable omnichannel models.
- Lead the development of omnichannel strategies that align with client goals, regulatory requirements, and commercial priorities.
- Design and oversee integrated campaigns and experiences across channels, ensuring cohesive planning, execution, and optimization.
- Establish measurement frameworks and data models that support segmentation, attribution, and performance insights.
- Build trusted relationships with senior client stakeholders, serving as a strategic advisor and partner in digital transformation.
- Lead and develop a multidisciplinary team, fostering continuous learning and operational excellence.
Qualifications
Required:
- Bachelor’s degree in Marketing, Business, Life Sciences, Technology, or related discipline; MBA or advanced degree preferred.
- 8 years of leadership experience in healthcare digital transformation, commercial strategy, or consulting.
- Proven success designing and delivering large-scale omnichannel programs for pharmaceutical or biotech clients.
- Strong understanding of life sciences commercialization, including field enablement and post-launch support.
- Expertise with healthcare data ecosystems, CRM and martech platforms, and analytics tools (e.g., Veeva, Salesforce Health Cloud, Marketo).
- Ability to influence and collaborate with senior stakeholders, presenting complex strategies with clarity.
- Experience managing budgets, forecasting, and evaluating ROI for digital programs.
- Demonstrated ability to lead teams and manage multiple priorities within a fast-paced, matrixed environment.
- Knowledge of regulations governing digital marketing in healthcare (e.g., FDA, HIPAA).
- Experience with AI/ML-powered personalization or decision-support tools.
- Background in journey mapping, real-world evidence initiatives, or digital therapeutics.
- Familiarity with advanced testing methodologies and optimization frameworks.
- Ability to translate digital innovation trends into practical applications for clients.
- Comfort integrating AI into daily work and team processes.
Additional Information
Klick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us.
Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of colour, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities.
We’re also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.
#LI-MK1 #LI-Hybrid
Our Commitment to InclusionKlick uses an AI-powered tool as part of an automated process to support our hiring process by analyzing your experience, skills, and qualifications to help identify alignment with role requirements. Please note that the tool does not make final decisions or automatically disqualify candidates. Hiring decisions are made by our team, with thoughtful human judgment and oversight. We are committed to fair and transparent hiring practices and have implemented safeguards to help mitigate bias and support compliance with applicable laws. If you have questions, accessibility needs, or concerns about the use of this tool, please contact us. Klick is consciously creating a culture where everyone can thrive and grow in their careers. We believe that our best work comes from our diverse backgrounds, perspectives, and skills. We strongly encourage members of historically underrepresented communities to apply, including Black people, Indigenous peoples, and other people of color, people with disabilities, people from gender and sexually diverse communities and people with intersectional identities. We're also committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please contact us at careers@klick.com and we will work with you to meet your accessibility needs and ensure you have a positive experience.