Account Cleaning Specialist - Appleton, WI - 25313

Job details

Schedule: M-F

Hours: Primarily 4:00 PM – 12:00 AM; schedule may vary based on account needs and coverage requirements

Pay: $18.00/hour , Possible Commission

Job Summary

The Support Cleaning Tech provides flexible field support across assigned accounts to help maintain service quality, staffing coverage, and customer satisfaction. This position serves as a key support resource and right-hand partner to the Account Manager by assisting with cleaning operations, employee support, supply deliveries, training, quality inspections, special projects, and account coverage as needed.

The Support Cleaning Tech will primarily work evening hours and travel between accounts based on operational needs. This position may occasionally be assigned to cover open shifts, call-ins, vacations, or staffing shortages to ensure continuity of service.

Essential Job Functions

• Provide flexible cleaning and operational support across assigned accounts based on business and staffing needs.
• Work alongside cleaning teams to fulfill the scope of work and maintain a high level of cleaning performance.
• Serve as a key support resource and right-hand person to the Account Manager by assisting with daily operational needs and account priorities.
• Provide coverage for open positions, call-ins, vacations, and other staffing needs when required.
• Perform and demonstrate various cleaning duties to support employees and maintain required quality standards.
• Conduct building walkthroughs, quality checks, and inspections to help identify and address service opportunities.
• Assist with training new and current employees on cleaning procedures, equipment, chemicals, safety practices, and account-specific expectations.
• Assist the Account Manager with addressing and resolving customer requests and operational concerns with appropriate guidance.
• Deliver janitorial supplies, equipment, and other necessary materials to assigned accounts as requested.
• Assist with maintaining appropriate supply levels and organization at assigned accounts.
• Assist with new account start-ups, transitions, special projects, and other operational initiatives as directed.
• Support the Account Manager with employee communication, coaching, and development by providing feedback and identifying opportunities for additional training or support.
• Assist with periodic work, project work, floor care, and other specialty cleaning services when needed.
• Provide additional cleaning and operational support to other KleenMark accounts when business needs require.
• Maintain a professional and positive working relationship with field employees, Account Managers, customers, and KleenMark leadership.
• Provide an excellent level of customer service to both internal and external customers.
• Ensure all policies and procedures of the company are followed.
• Report to work on time and work overtime as required. If required to travel for business, maintain a valid driver’s license and good driving record.
• Follow KleenMark’s “Green” practices.
• Travel between field accounts is required as part of the position.

COMPANY OVERVIEW

Operating in a $1Billion plus industry, KleenMark is Wisconsin’s largest independent commercial cleaning and supply company. Built on 60 years of experience, KleenMark uses proven processes and the industry’s best-trained teams to deliver unmatched service. Expertise in healthcare, commercial, life sciences, manufacturing, and education, KleenMark’s 900-plus technicians clean more than 30-million square feet daily. We are a family owned and run business that lives out our values of Trust, Teamwork and Results.

We have excellent opportunities for you to join our team!