What are the responsibilities and job description for the Production Manager position at Klatch Coffee, Inc.?
Description
Leadership & Team Management
Success in this role will be measured through performance in areas including:
Leadership & Team Management
- Lead, train, coach, and develop production, warehouse, and shipping personnel.
- Foster a positive, accountable, high-performance team culture focused on communication, consistency, and continuous improvement.
- Set clear expectations and hold team members accountable to performance, quality, and safety standards.
- Conduct regular employee training, performance evaluations, and ongoing development conversations.
- Promote cross-training and operational flexibility throughout the department.
- Lead by example through professionalism, organization, urgency, and teamwork.
- Fully understand, perform, and evaluate all production department job functions.
- Develop and manage daily and weekly production schedules to meet customer demand and company objectives.
- Coordinate roasting support, packaging, warehouse, and shipping activities to ensure smooth operational flow.
- Monitor production progress and make staffing, workflow, and scheduling adjustments as needed to maintain efficiency and on-time fulfillment.
- Drive operational improvements that increase throughput, reduce waste, improve accuracy, and support scalable growth.
- Ensure all production documentation and operational records are accurate and completed properly.
- Manage labor, equipment, materials, and operational resources to support production goals.
- Maintain accurate inventory levels of green coffee, roasted coffee, packaging materials, and operational supplies.
- Partner with purchasing and inventory teams to prevent shortages, delays, or production interruptions.
- Monitor labor utilization, productivity, and departmental operating costs to support budget objectives.
- Help identify and implement systems and process improvements that improve operational efficiency.
- Maintain and enforce quality control standards to ensure products consistently meet company and customer expectations.
- Identify, investigate, and resolve quality issues promptly and effectively.
- Ensure compliance with all food safety, sanitation, and regulatory requirements.
- Support and maintain third-party audit standards including SQF, GMP, HACCP, and USDA Organic certifications.
- Maintain high standards of cleanliness, organization, and product handling throughout the facility.
- Maintain a clean, organized, and safe working environment for all personnel.
- Implement and enforce workplace safety policies and procedures.
- Investigate safety incidents, identify root causes, and implement corrective actions.
- Ensure production equipment is properly maintained and operating safely and efficiently.
- Collaborate closely with customer service, purchasing, quality assurance and executive leadership teams.
- Communicate production schedules, operational challenges, and fulfillment updates proactively.
- Participate in leadership meetings and contribute to operational strategy and continuous improvement initiatives.
- Provide regular reporting and analysis of operational performance metrics.
Success in this role will be measured through performance in areas including:
- On-time order fulfillment and shipping accuracy
- Inventory accuracy and inventory control
- Production efficiency and throughput
- Labor utilization and productivity
- Waste reduction and material loss control
- Product quality and consistency
- Food safety and audit compliance
- Workplace safety performance
- Team development, retention, and accountability
- 3 years of production, manufacturing, warehouse, or operations management experience
- Previous leadership experience managing teams in a fast-paced environment & knowledge of Employment laws as they relate to managing a team
- Food manufacturing, roasting, or packaged goods experience preferred
- Familiarity with SQF, GMP, HACCP, USDA Organic, or other food safety programs
- Experience using ERP systems, Microsoft Excel, and Microsoft Word
- Strong organizational, analytical, and problem-solving abilities
- Excellent communication and leadership skills
- Strong attention to detail and commitment to operational excellence
- Ability to multitask and adapt to changing priorities
- Ability to lift up to 50 lbs
- Experience with Scheduling, Timecard Approvals & Hiring
- High School Diploma Required
- Degree or Trade School Logistics Management Preferred but not required