Product Manager - Web Applications

At KLAS, our mission is to improve healthcare by amplifying truth through collaboration, insights, and transparency.

As a Product Manager, you'll own the strategy and execution of a key area within our software products. Working closely with engineering, design, data, and business stakeholders, you'll help shape digital solutions that increase provider participation, improve research quality, strengthen data integrity, and support KLAS's continued growth.

We're looking for a strategic thinker who enjoys solving complex problems, thrives in a fast-paced environment, and is passionate about building products that deliver meaningful customer value.

What You'll Do

• Customer Discovery:
  
  
  
  • Source customer signal from customers in partnership with our Client Engagement team
  
  
  • Run regular customer interviews, market research, and other activities
  
  
  • Interpret and report on product analytics
  
  


• Roadmap Management:
  
  
  
  • Manage continuous discovery and delivery tracks
  
  
  • Manage a backlog of epics and features
  
  
  • Spearhead communication on the roadmap progress for both internal and external audiences
  
  


• Product Strategy
  
  
  
  • Ownership and execution of the digital product strategy, achieving product and financial outcomes set by company strategy
  
  
  • Identify opportunities to deliver incrementally while pushing the product to be future-proof
  
  


• Prototyping, Experimentation, and Validation
  
  
  
  • Rapid ideation, iteration, prototyping, and moving an idea to “build-ready”
  
  
  • Responsible for A/B testing efforts and value stream opportunity/solution tree work
  
  


• Delivery and Execution
  
  
  
  • Operate in a dedicated AGILE team of software developers as the Product Owner
  
  
  • Determine Acceptance Criteria, Definition of Done, Test Cases, and approve features before deployment
  
  

What You Bring

• Experience managing SaaS products through the full product lifecycle—from discovery and strategy to delivery, launch, and continuous improvement.


• Strong product strategy, roadmap planning, and Agile product management experience.


• Skilled in customer discovery, market research, data analysis, and translating insights into product decisions.


• Experience writing product requirements, user stories, acceptance criteria, and other product documentation.


• Comfortable working with AI-enabled development tools (e.g., Claude Code, Codex) to accelerate product development.


• Experience with data products, APIs, and technical product environments.


• Strong analytical, communication, presentation, and cross-functional leadership skills.


• Ability to influence without direct authority, navigate ambiguity, and make sound product tradeoffs.


• Results-oriented, proactive, and comfortable working in a fast-paced, Agile environment.

Preferred Qualifications

• Significant experience in technology business-to-business product management, preferably in the area of business intelligence, data, analytics, or data science


• Experience in building data platform applications, BI dashboards, and demos a major plus;


• 5 - 7 years experience as a SaaS Product Manager


• BS degree in Computer Science, Information Systems, Mathematics, or equivalent work experience


• Bachelor's Degree or equivalent (Product Management, Marketing, Data Analysis)


• Master’s degree preferred

The salary range for this role starts at $120,000 per year. Final compensation will be determined according to the candidate’s relevant experience, skills, and qualifications. We offer exceptional benefits, including medical, dental, vision, life insurance, HSA with company match, 401K with company match, PTO, and more. 


 


All employees undergo a comprehensive internal education program to gain knowledge of the healthcare information technology industry and KLAS' methodology. Learn more about us at www.klasresearch.com.


 


We encourage candidates to read this article before applying: https://klasresearch.com/article/hiring-character-first/903


 


Why Join KLAS Research?


 At KLAS, we are committed to fostering a supportive and inclusive work environment where every team member can excel. Our culture emphasizes collaboration and continuous learning with a dedication to enhancing global healthcare. Here’s what you can expect:

• Welcoming and Supportive Team: From day one, you'll be valued and supported in your professional development.


• Investment in New Hires: We invest in our new hires through an internal education program designed to get you up to speed with KLAS and Health Information Technology (HIT).


• Career Development: Regular one-on-one meetings, quarterly conversations, and mentoring opportunities to support your growth.


• Hybrid Schedule: Our hybrid work policy allows team members to work both remotely and in the office. This flexible approach provides team members with a balance between in-person collaboration and remote work autonomy. Hybrid work is defined as three (3) full days expected in-office, Monday - Wednesday.


• Enjoyable Work Environment: We strive to make work enjoyable with quarterly team activities, monthly office events such as chili cook-offs and costume contests, catered lunch once a month, snack room, and more.


• Inclusive Culture: We are committed to creating an inclusive environment where everyone feels valued and respected. Our employee resource groups, sponsored by our executives, provide additional support and community for our team members.


• Core Values: Our core values of integrity, passion, accountability, trust, and humility guide everything we do. We believe in upholding these values to create a positive and productive workplace.

KLAS’ mission is to improve the world's healthcare by amplifying the voice of providers and payers. We can only fully live up to that mission when we prioritize inclusion, equity, and diversity. As a company and individuals, we commit to building an atmosphere where we can all thrive and belong—across race and ethnicity, gender identity and expression, sexuality, age, ability, religion, and experience.


 


 EOE.