Quality Assurance Manager - AML

What you will do

In this position, you will ensure high-quality AML and financial crime monitoring by independently reviewing cases, identifying deviations, and strengthening investigative accuracy across Klarna’s AML operations. You will act as a key part of the first line of defense, evaluating the effectiveness of controls, investigator decisions, and procedural adherence while delivering data-driven insights to Compliance and Operations. By identifying root causes of quality defects, you will support continuous improvement initiatives, routine standardisation, and operational excellence. You will contribute to training enablement by providing targeted feedback, coaching input, and quality insights that elevate end-to-end AML process quality.

Who you are
• A university degree in Finance, Law, Business Administration, Criminology, or another relevant discipline connected to financial crime prevention
• Several years of hands-on experience within AML or financial crime operations, including alert handling, case investigations, and escalation work
• Proven experience performing quality assurance, control reviews, or assessments of investigation standards within an AML or FinCrime environment
• Strong understanding of AML regulatory expectations and industry guidance, including FATF recommendations and applicable regional frameworks
• Ability to clearly articulate investigative reasoning and engage constructively with investigators, team leads, and senior stakeholders
• Strong analytical and written communication skills, with the ability to produce clear quality assessments, defect analyses, and management summaries
• Comfortable applying a structured, risk-based approach to identify inconsistencies, risk gaps, and incorrect judgement calls

Awesome to have
• Professional financial crime certifications such as CAMS or ICA diplomas
• Experience working with transaction monitoring platforms and AML case management systems
• Exposure to quality calibration exercises, routine development, or control enhancements within AML operations
• Experience contributing to training material development or coaching initiatives
• Familiarity with data-driven quality reporting and trend analysis

Please include a CV in English

Curious to learn more about Klarna and what it’s like to work here? Explore our career site!

Klarna is proud to be an equal opportunity employer. We are committed to building a diverse workforce that reflects our global customer base and to fostering a culture where everyone belongs. We provide equal employment opportunities to all individuals regardless of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, pregnancy, parental status, or any other characteristic protected by applicable law. We encourage applications from individuals of all backgrounds and identities. We consider qualified applicants with criminal history for employment in accordance with state and local laws and “fair chance” ordinances. If you require reasonable accommodation for any part of the application or hiring process, please contact talent.acquisition@klarna.com.

In accordance with applicable law, the salary range for this position is provided in the job posting. The salary offered will be determined by the candidate's location, qualifications, experience, and education. The salary range posted in the job advertisement refers to the base pay. Base pay is part of a total compensation package, which may also include equity rewards, monthly stipends for health and wellness, and benefits such as life insurance, medical, dental, and vision coverage for you and your dependents.